Associate Director of Admisssions Resumes in US-Florida-Ft. Lauderdale: Frances

Associate Director of Admisssions Resume

Contact Candidate

Name:

Frances

Location:

US-Florida-Ft. Lauderdale

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Associate Director of Admisssions

Personal Website:

Objective:

To obtain a position where I can use my customer service, communcation, and Organzational development skills in conjunction with my education background.

Resume Text:

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stently strives to achieve perfection in all endeavors, earning a reputation for excellence, achievement and high levels of personal commitment.

AREAS OF EXPERTISE

IT Support … Staff Training and Development … Instruction … Communication … Supervision … Organizational Development … Team Building … Problem Solving … Customer Service … Sales …

PROFESSIONAL EXPERIENCE

Kaplan University, Boca Raton, FL 07/05 – 08/07
Associate Director of Admissions
• Strategically direct daily operations within the admissions department and provide leadership and direction to staff members in the execution of daily roles and responsibilities.
• Formulate new and innovative operational strategies that ensure the consistent achievement of admissions goals, consistently meeting or exceeding the target by 20%.
• Demonstrate resourcefulness in the areas of customer service and client relations utilizing strong communication and interpersonal skills to forge strong professional client relationships.
• Seamlessly manage inter-departmental relationships with Financial Aid and various other internal departments, serving as an information resource to management, peers and staff members.
• Apply dynamic leadership talents to lead teams in the achievement of performance standards in accordance with Admissions department goals and objectives.
• Provide timely and effective resolutions to complex admissions issues and prevent escalation, utilizing strong analytical and conflict management skills.
• Establish a high performance team that works collaboratively to achieve common goals and deliver expert training and coaching in all areas of the admissions process for new and existing employees.
• Monitor the performance of customer service functions; identify problem areas and implement immediate corrective actions that improve levels of service and support.

Achievements
• Earned senior management recognition for an exemplary work ethic, superior organizational and analytical goals and demonstrated commitment to department success.
• Developed a highly innovative team that consistently ranked in the Top 10 of the sales cycle.

Alpine Engineered Products, Pompano Beach, FL 09/02 – 11/04
Application Specialist
• Handled a complex daily workload and coordinated multiple priorities in a fast-paced, time sensitive environment, providing superior levels of support, troubleshooting and problem solving.
• Functioned as a customer liaison, providing customer technical interface with the programming department, ensuring the consistent achievement of client requirements.
• Played a pivotal role in business development, meeting and exceeding productivity sales goals by 50% and developing strong client relationships that increased repeat and referred business.
• Responsible for a vast range of functions including testing proprietary software, specification development, training development and help-desk coordination among others.
• Monitored daily operations and identified performance and product development requirements in accordance with business needs; spearheaded successful development programs.
Frances White Page 2

• Created, updated and maintained company software documentation on a bi-weekly basis.
• Collaborated closely with inter-departmental team members, managers, and peers to provide the highest levels of client service and support, enhancing the company profile externally.

Internet Billing Company, Pompano, FL 05/01 – 9/02
Supervisor
• Directly contributed to company performance by providing expertise, reliability and continuity in supervisory procedures, leading to optimized levels business performance.
• Provided mentoring and supervision to 150 junior support staff and delivered comprehensive training in daily operations, establishing a highly trained, flexible and cooperative team.
• Skillfully reduced client complaints by 20%, utilizing strong problem resolution skills to identify swift and effective solutions to complex client problems.
• Resolved technical issues using solid technical expertise and troubleshooting abilities to support clients and staff members.
• Spearheaded the introduction of key improvements to systems-related issues, leading to increased levels of client satisfaction and retention.

MerchantOnline.com, Boca Raton, FL 07/00 – 12/00
Customer Service Representative
• Successfully increased sales by 10% leveraging strong marketing and public relations skills to increase product recognition in a highly competitive market.
• Collaborated closely with management, developing operational procedures that led to sales increases of 10% and increased customer satisfaction ratings.

United Way, Miami, FL 02/99 – 05/00
PC Technician
• Conducted weekly classroom based training programs with new hires and existing staff members and employed solid instructional abilities to ensure the successful transfer of knowledge.
• Developed effective training modules that met the needs of adult learners and fostered a spirit of open communication in a classroom setting.

MILITARY EXPERIENCE

Sp4 U.S. Army, Fort Rucker, Al
Honorable Discharge

EDUCATION

M.B.A. Candidate Kaplan University, Davenport Iowa 4/08
Bachelor of Arts, Troy State University, Troy, AL
Concentration: History Minor: French, Political Science

COMPUTER SKILLS

System Platforms: MS DOS, WIN95, NT, MAC OS, MVS/ESA, WINME, WIN2KPro, WINXP, TSO/ISPF, Languages: Natural, SQL, C++, HTML
PC Productivity Tools: MS Office, Adobe Photoshop, PageMaker, Remedy, Fox Pro, Explorer, Netscape, Lotus Notes, Remedy, Publisher
DTMS: FileMaker Pro, FoxPro, Ms Access, and SQL
Mail systems: Cc: mail, MSMail, Microsoft Outlook, Eudora, Net-meeting

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