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Donna
US-Pennsylvania-Philadelphia
Customer Service/Logistics Manager
To contribute my strong interpersonal communication and business skills to a diversified, quick paced company whose purpose to provide its client base with excellent customer service.
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rd party transportation companies throughout the United States
Coordinate and Schedule freight between paper mills and customer
Order Tracking, spreadsheets, written and verbal communication
Billing
Customer Service
Daily communication with Sales representatives in Texas and Georgia
Set up paper orders and billing in Navision
Examine roll manifests for weight accuracy and paper specs
Billing and Order Tracking
Smurfit-Stone Container Corporation, Philadelphia, PA February 2000 to October 2006
Customer Service Associate
Daily raw stock inventory
Order and schedule raw material for four paper mills
Arrange transportation for more than 50 trucks per day into mills
Billing, order entry, spreadsheets, written communication
Heavy phone contact between sales reps, suppliers, mills and transportation companies
Daily problem solving
Knowledge of recycling and various grades of waste paper
Strata Graphics, Conshohocken, PA May 1998 to February 2000
Customer Service Associate/Account Manager
Research and prepare printing and ancillary service quotes for customers
Pre-press
Customer/Vendor relations
Production/Traffic responsibilities
Limited Sales
Education:
John W. Hallahan High School for Girls (1970)
Community College of Philadelphia
University of Phoenix (continuing education toward Business Management degree)
Personal:
Coordinator of Allons Danser (Cajun and Zydeco music in Philadelphia)
Dancing, music, spectator sports, reading, gardening, cooking, travel, home improvements
References available upon request
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