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Marcia
US-California-Oakland/East Bay
Program Assistant Support
OBJECTIVE: Seeking a reception/information and referral clerk position.
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scheduling, and inventory levels
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
CUSTOMER SERVICE EXPERIENCE
• Confer with customers by telephone or in person in order to provide information about services, or to resolve complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information.
PROFESSIONAL WORK EXPERIENCE
Program Assistant Support Intern, Rubicon Programs, Berkeley, CA 2006-Current
Coffee Bar Assistant Volunteer, North Berkeley Senior Center, Berkeley, CA 2005-2006
In-Home Care Aide Volunteer, Private Home, Oakland, CA 2002
PC Repair Technician Landmark Technologies, Santa Clara, CA 2001
Library Aide Berkeley Public Library, Berkeley CA 1989-2000
Mail Distribution Clerk U.S. Postal Service, Berkeley CA (Seasonal Employee) 1988-1989
Office Assistant/Sales Associate J.C. Penney Co., Berkeley CA (Seasonal Employee) 1987-1988
EDUCATION
Biotechnology Diploma, Silicon Valley College, Emeryville CA 2003-2004
A+ Certification Networking Specialist, Career Solutions College Union City CA 2000
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