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Angie
US-Maryland
General Manager
Management position where I can effectively utilize my expertise in human relations, project management, and staff recruitment and retention.
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tion, accommodation policies, sexual harassment, and race discrimination issues.
Effective mediator, conflict-resolver, and communicator who understands the importance of a management culture that fosters respect, safety, and concern for its employees.
Highlights of Professional Accomplishments and Experience
Certified Instructor Trainer, Red Cross First Aid and CPR, AED, Lifeguarding.
Instructor Swimming Pool and Spa Operators Course .
Developed curriculums to include Aquatics, and Adult Basic Education, and General Equivalency Diploma Testing.
Participated in training such as Facilitation Methods, Teaching for Youth, Business for Non-Profit Organizations.
Assisted with procurement of new contracts.
Prepared budgets and tracked income from various programs.
Wrote Risk Management Policies.
Instructed workplace sensitive issues for managers such as substance abuse in the workplace, CISD debriefing, and Aquatic Legal Issues.
Promoted new programs by launching programs for special needs students.
Management and Leadership
Trained and supervised staff in areas such as aquatics, front desk, weight room, lifeguard instructors, camp counselors.
Conducted audits to improve safety of employees and patrons.
Performed inspections for unsafe conditions and hazards.
Identified and corrected staffing problems.
Enlisted the help of community to fill job openings.
Promoted new programs through direct marketing.
Interpersonal and Problem Solving
Interacted with first line managers to strengthen relationships between employees.
Partnered with less experienced managers to teach by example.
Respectfully guide and supervise employees in the completion of tasks and goals.
Worked with community organizations to ensure thoughtfully tailored solutions for education issues.
Conducted in-service training to consist of technical, policy and physical training.
Enthusiastically used carpentry skills to teach community members and youth at risk.
Training and Coaching
Taught Adult Basic Education Courses, and Woodworking to youth-at-risk.
Trained managers to teach CPR, First Aid, and Lifeguarding.
Instructed Pool Operators Classes.
Hired, trained and supervised 200 plus employees.
Implemented Continuing Education Courses.
Mentored young staff.
Professional History
Aquatic Director, YMCA, Severna Park, MD 1992 to 1993
AmeriCorps Member, Fellowship of Lights Youth and Community Services, Baltimore, MD 1995-1996
Aquatic Director, Merritt\'s Downtown Athletic Club, Baltimore, MD 1995 to 1998
Regional Supervisor/Auditor, Chesapeake Pools, Inc., Baltimore, MD 1998 to 2002
Office Manager/Lead Instructor/Instructor Trainer, Ursus Lifesavers and Aquatics, Baltimore, MD 2002 to Current
Assistant General Manager, Columbia Association, Columbia, MD 2005 to 2007
Education
Frostburg State University, Frostburg, MD 1993 to 1995
Political Science, Environmental Public Policy
Charter Member of the G.O.L.D. (Generating Opportunities for Leadership Development) Program, Frostburg State University
Baltimore City Community College, Baltimore, MD 1999 to 2000
Certification: Emergency Medical Technician-Basic. Coursework: Emergency Medical Technician-Paramedic
Community College of Baltimore County, Catonsville, MD 2003 to 2004
Business Courses: Law, Management, Marketing, Accounting, Psychology, Anatomy and Physiology
Sign Language interpreting: History of Deaf Culture, Current Deaf Issues, American Sign Language (I, II,III)
Other Certifications
Title Insurance Producer (Real Estate)
Notary Public
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