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Contact Candidate


Name:

Natalija

Location:

US

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

clients service and accounting specialist

Personal Website:

Objective:

specialist in marketing, CRM

Resume Text:

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Business with unbalanced clients 04.12.2003 - 04.12.2003
Career proceeding and options 14.11.2003 - 14.11.2003
Woman and Career 13.11.2003 - 13.11.2003
Communication psychology 11.02.2002 - 13.02.2002
Invoicing system for the credit department 26.03.2001 - 27.03.2001
Client history registration system 19.03.2001 - 20.03.2001

PROFESSIONAL EXPERIENCE

Lattelecom BPO, SIA Riga 10/10/06 - Present
Customer care specialist (Latvian BtoB and BtoC project)

- Responsible for regular and irregular charges management, client data and service entering and changing in accounting system, fine system operations, account transaction management.
- Credit control experience: following up on unpaid invoices, collecting outstanding debt, credit control and bill consultations.
- Data management Experience: Data entering and word processing of documents (contracts, application letters, claims) registration, archives jobs experience, contracts supply assurance

Lattelecom BPO, SIA Riga 10/08/06 - 10/10/06
Customer care specialist (International BtoB project)

- Responsible for client data and service entering and changing in telecommunication and accounting system.
- Service management
- Primary credit control actions






Lattelecom BPO, SIA Rezekne 01/04/01 - 10/08/06
Customer care operator (Latvian project)

- Experience in working with clients - customer service projects, sales, product and invoice consultations. Work experience in contact supply with business and private clients, , incoming and outgoing calls.
- Sales experience
- Data management Experience: Data entering and word processing of documents (contracts, application letters, claims) registration
- Working on client claims, bills recalculation, problems solutions
- Credit control and bill consultations
- Team leading experience

DK Latgale LTD Rezekne 01/02/1992 – 31/02/1994
Secretary assistant

- Assistance in work with documents, documents supply

LANGUAGES
- English,
- Russian (native),
- Latvian

SKILLS

Microsoft Office (Excel, Word, PowerPoint,) job experience in specific software applications for client, account and service data entering and transferring, invoice and client claims, history and sales software applications
Driving licence


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