Customer Service Representative Resumes in US-Illinois: Kiecha

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Contact Candidate

Name:

Kiecha

Location:

US-Illinois

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Customer Service Representative

Personal Website:

Objective:

I am seeking a position that will challenge my creative aptitude, promote career advancement and guarantee multiple tasks.

Resume Text:

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perience in customer service, sales and sales support for a Fortune 500 manufacturing company assisting in market analysis, building sales territories, managing A/R, account development and account management.
Communications & Leadership
Strong Communications skills and ability to effectively network with diverse individuals and organizations. Exceptional leader with several years of management experience as a Television Production Director and Supervisor/Trainer of all Communications Interns for a municipality.

EDUCATION
Bachelor of Arts
Area of Concentration: Broadcast Journalism
COLUMBIA COLLEGE, Chicago, IL

Master of Business Administration
Area of Concentration: Management
ROOSEVELT UNIVERSITY, Chicago, IL

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE
Illinois Tool Works, Inc.
Glenview, IL - June 2005 to Present

Client Services/Customer Service: Responsible for providing superior service to customers by effectively responding to requests, concerns and inquiries and ensuring timely delivery of products.
Territory Development & Market Research: Assisting Sales Managers and National Account Managers in market analysis to target potential clients and direct leads to local sales staff in an effort to open new accounts.

KIECHA L. JOSEPH, MBA Professional Experience Cont.

Financial Management: Managing Beverage Industry Accounts Receivable and Collections. Contacting companies to arrange payment schedules on past due invoices. First employee to achieve a zero past due invoice report (one month).
Reports: Creating and updating quarterly/year-end sales reports and outlooks for National Accounts Manager and Sales Manager.
Advertising & Marketing: Assisting in the development and implementation of aggressive marketing strategies and materials to promote products, services and safety.

DIRECTOR/NETWORK OPERATOR
WICD-TV
Champaign, IL - August 2002 - August 2003

Management: Managed all facets of production for weekend newscasts including camera operators, VTR switcher, CG operator, audio operator, news anchors, etc. Managed production of all news promos during the week.
Production: Responsible for audio, cg operation, VTR switching, satellite feeds, digitizing video, creating graphics, monitoring network signals and tuning in live feeds.

COMMUNICATIONS COORDINATOR
City of Country Club Hills
Country Club Hills, IL - September 1997 - August 2002

Trade Shows - Special Events: Participated in Annual Chicago Southland trade show to introduce city programs, events and initiatives. Responsible for planning community events to promote over 100 local businesses and coordinating annual city events for residents (Auto Show, Taste of the Hills, Horror in the Hills Halloween Extravaganza, Santa Fly-In, etc.).
Marketing and Advertising: Designed marketing materials for municipality, local businesses, area schools, churches and other nonprofit organizations.
Training & Management: Supervised and developed training program for Summer Communications Interns.
Sales & Profitability: Assisted in strategic planning and development of City’s “Shop Country Club Hills” initiative, a program involving the sales of utility pole banners and model train ads used to promote local businesses and increase city revenue.
Journalism: Responsible for writing, editing and photography for bi-monthly newsletter. Produced, edited and directed city promos and productions.
Public Relations: Communications liaison between residents and several City Commissions. Provided information and press releases to the public and media regarding special events and announcements. Communications liaison between local businesses and residents.

COMPUTER SKILLS
Microsoft Office, SPSS, Epicor, File Maker Pro, AS400, Internet Research

PROFESSIONAL MEMBERSHIPS
Order of Eastern Star, Meridian Chapter #86 – Chicago, IL
Alpha Kappa Alpha Sorority, Inc., Xi Nu Omega Chapter – Chicago, IL

REFERENCES
Available upon request