Network Engineer Resumes in US-California-Sacramento: Joanna

Name:

Joanna

Location:

US-California-Sacramento

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Network Engineer

Personal Website:

Objective:

Challenging position with growth potential where contribution and expansion of skill set are expected and encouraged.

Resume Text:

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Installation/configuration/maintenance and client side support of MS Office XP, Office 2003, and Office 2007. Extensive user training in Outlook designed to assist users in understanding to maximize business processes.

Daily usage of VNC, Dameware, Altiris, and Track-It. Including consistent QC feedback for in-house ticket system.

Intermediate experience with Visual Basic, C++ (classroom and internship
experience only). Real world kix scripting for printer migrations, subnet sensitive drive mappings, and to assist in roll out of new software packages.

Supervise and provide written instructions for levels 1 and 2 for the purpose of managing technical care of customers.

Excellent documentation skills, presentations, and end user instructions. (ask me for a sample)

Multi-tasking master and excellent attention to detail.

Work Experience:
Network Engineer Feb 2007 - June 2007
Nylex.Net LLC
Eureka, CA

Troubleshoot and maintain network/software/hardware for a server, pc, or
networking equipment. Most recent projects include migrating a small network from a workgroup to a domain with a net new server including the conversion from having email externally hosted to internally hosted/server managed antivirus/remote access to network etc. Varied projects and walk-in/call-in troubleshooting as it arises.

Consulting Engineer Feb 2005 - Jan 2007
ProNet Solutions
Phoenix, AZ

I started as a first level at the beginning of my employ with this company. Escalation point for 5 banks in the Northern California area. Resolve escalations from second level; troubleshoot hardware (Desktop & Server)/software/network issues. Largest client is 200 desktops/40+ servers with fairly complex network infrastructure. Facilitate and participate in client hardware and software upgrade/change projects. Some of my more recent projects were an Exchange 2000 migration to Exchange 2003 in a 200 user environment and opening a new bank with all net new technology (including integration of some existing).

ITS Help Desk Coordinator Aug 2003 - Feb 2005
Humboldt Bank Eureka, CA.
Answer incoming calls, troubleshoot hardware/software/network issues, assign a priority, and research or disburse to technicians all situations not immediately resolved over the phone. Administer network and core ITI accounts.

Technical Support Jan 2002 - May 2003
Humboldt State University Arcata, CA.
Answer help desk calls, maintain and upgrade hardware/software, network troubleshooting (logical and physical links in WinNT domain), hardware/software troubleshooting, write procedures for record, research hardware/software problems online, and maintain inventory database.

U.S. Marine Corps (Corporal) Aug 1994 - Jan 1998
29 Palms, CA.
Responsible for approximately $1.5 million dollars worth of heavy equipment. Provide a weekly list of equipment status to supervisor and dispatcher. Check records against work done on gear before accepting gear back from various echelons. Decide when the gear requires preventive induction, keep up with routine inductions, and instruct all employees of lesser grade and experience as to proper operating and maintenance procedures. Received an honorable discharge.

Education:
Bachelor of Science in Computer Information Systems May 2003
Graduated Summa Cum Laude (3.86 GPA).
Humboldt State University, Arcata, California