computer operator Resumes in South Africa: Samu Hartell

computer operator Resume

Contact Candidate

Name:

Samu Hartell

Location:

South Africa

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

computer operator

Personal Website:

Objective:

looking for growth

Resume Text:

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ertiary Schooling

Year Matriculated 2000
Qualification Certificate
Last School Attended Unisa / Technikon SA
Subjects - Information Systems (Databases, Word & Excel)- Systems Software (A+ Hardware Concepts & N+ Networking)- Development Software (JavaScript and HTML)- Language and Life Skills- Business Management

Employment History

Position Held Technical Officer Network Surveillance
Company Telkom SA
Period Jan 2001 Till December 2001
Responsibilities Surveilling the network for Diginet, Martis and ATM systems. Analysing the destiny of the alarms on the systems. Testing with technicians.Loging calls to Webforce system. Attending calls from Unibase system. Tracking and updating the dockets with the info from the technician.
Reason For Leaving Contract ended.

Employment History

Position Held Helpdesk Support
Company Telkom SA
Period Jan 2002 Till December 2002
Responsibilities Working on first level technical support via voice mail, electronic mail (e-mail), and walk-in users. , and staff over the phone to assist them with their individual technical problems. Also responsible for following up on first and second level calls to ensure that adequate response and attention was given. Take telephone calls and provide any assistance I could. This first entailed logging the call into the Helpdesk’s software system, Support Magic v4.5. I would then take down all information regarding the caller’s problem, and any steps that were already taken on the part of the caller to try and solve the problem, it was saved and a call ticket number was issued and given to the caller for future reference. Diagnosing what exactly was wrong, and the steps that should be taken to correct the problem. If I could fix the problem, I then documented the steps taken and closed out the client’s call ticket.
Reason For Leaving Contract ended.

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Previous Company
Position Held Mainframe Operator
Company City Council of Tshwane
Period Jan 2003 Till Feb 2006
Responsibilities -Working on Venus, Promis, SAP and Weed system.-Implementing and supporting the systems. - Ensuring that tasks are performed as defined on the operation schedule and in accordance with the established methods, procedures and standards.- Ensuring successful completion of production batch processes.- Ensuring that all interfaces to the City Council’s systems are processed completely and timorously.- Maintaining an accurate report of interfaces.- Scheduling of production batches. - Ensuring Operations procedures are up to date. Ensuring availability of City of Tshwane’s systems every morning. - Demonstrating rational, structured and organized approach to task sets. - Communicating and escalating of all issues related to batch processes.- Identifying problems and bringing them to supervisor’s attention with sufficient lead time to avert crises. - Keeping an well-organized manual/electronic filling system data analysis Analysis of input and output data and results and reporting thereof read & interpret data in varying formats Report compilation of client and internal daily, weekly, monthly and ytd data load reports Report compilation and statistical and graphic presentation of analysis results.Managing databases, providing First line Support to the users (Granting Access, Creating Profiles and Troubleshooting to all the Malfunctioning of software to all the systems).
Reason For Leaving Contract ended.

Previous Company
Position Held Open Systems Operator
Company Business Connexion
Period March 2006 Current
Responsibilities -Monitoring system for warning of system / equipment failure and taking corrective action.-Monitoring applicable for messages and taking corrective action-Maintaining spool files, job queues, status, response time, logs, and obsolete files-Running day ends, weekends, month ends: performing all procedures to ensure successful runs-Printing of reports generated by routine batch jobs-Printing of ad-hoc reports as requested by users-Performing all back-ups-Re-routing of reports as requested by users-Liaising with suppliers : repairs, quotes, support-Ensuring maximum system availability for users.Systems usedMaestro, VERITAS Netbackup,AS400,Zena,Patrol,ASG Sentry, Remedy and AS400Basic Understanding of Mainframe MVS,JCL & JES2

References

Name James Nigel
Company Telkom SA (Junior Manager)
Contact Numbers 012 665 0050

References

Name Derick Clark
Company Business Connexion
Contact Numbers 011 729 5318 / 011 7295315

Name Gale Haak
Company Tshwane Municipality (Chief Billing / Operations)
Contact Numbers 012 358 8426

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