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Jon
New Zealand-North Island
Operations Manager
To further my career development by continuing my learning and education in the following fields:
Ø Operational management,
Ø Logistics,
Ø HS & E,
Ø Contract management,
Ø Sales/marketing,
Ø Risk management.
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working, disciplined, conscientious individual who works to a very high standard. I have had a varied work experience - from Operations Management, customer service, sales, security control and have a thorough knowledge of health and safety requirements in the work place.
While I enjoy multi-tasking, I am the sort of person who is continually looking at the tasks ahead and problem solving any perceived issues with the view to correcting the cause(s) and not just the problem(s).
Achievements
Ø Development & implementation of a transport booking system
Ø NZFSA Compliance trained and now managing the site requirements
Ø H S & E trained and now managing the site requirements
Ø Implementation of the site training program
Ø The control of damages within limits set by management as being <0.1% of total stocks handled
Ø Leadership focus training course:
v Communications
v Quality
v Team development and Leadership
v Goal setting
v Developing High-Performance Teams
Career Objective
To further my career development by continuing my learning and education in the following fields:
Ø Operational management,
Ø Logistics,
Ø HS & E,
Ø Contract management,
Ø Sales/marketing,
Ø Risk management.
Summary of Competencies
Extensive Work experience
Ø Operations Management
Ø Risk Management
Ø Occupational Health and Safety implementation in the work place
Ø Security and Security management
Ø Fleet control (50+ vehicles)
Ø Training
Ø Labour relations / human resources
Ø Budget preparation, presentation/control and financial objectives
Ø Banking, Customer Service and Sales - making transfers, withdrawals, cash balances customer account enquiries.
Ø Planning day-to-day site activities as well as client forecasting
Ø Coordinate and manage the receiving, picking and dispatch operations of the 4PL Warehouse within the guidelines and constraints of the client’s instructions.
Leadership
Ø Successfully lead teams (Teams of up to 395)
Ø Ability to motivate people and guide them through periods of change
Ø Supportive of employees – I am a people person
Ø Open communicator
Ø Strong relationship builder
Ø Self motivated
Ø Dealing and negotiating with customers at senior level.
Personal Management
Ø Disciplined approach and methodical worker
Ø Seek opportunities for ongoing learning
Ø Hardworking, enterprising
Ø Analytical – thinks before making decisions – ability to direct change if areas and or tasks allotted need improvement to ensure better productivity
Ø Prefers to take ownership of the job and be responsible for outcome
Ø Good time management skills – does not procrastinate – has a sense of urgency
Customer Service/Sales
Ø Strong customer service ethic
Ø Is passionate about making sure the customer is satisfied
Ø Goes all out to get results – meets sales expectations and promotes company products as necessary
Ø Deals with customer complaints in a polite proactive and helpful manner within the same day.
Ø High level of accomplishment and expertise in meeting or exceeding the client needs.
Employment
August 2005 - Current
VersaCold Logistics - Bay of Plenty
(Formerly know P&O Cold Logistics)
Operations Manager of a 7,500 pallet frozen & chilled cold store operation on the Port of Tauranga. Servicing primarily export meat / fish / dairy clients
Ø Stand in for the site manager in his absence
Ø Customer base: Fonterra, Bakels, McCain’s, Wallace Corp, PPCS meats, Sanfords fish, Affco, Extreme food, Mr Chips, Pacific Rim Foods and Universal Beef Packers
Ø Recruiting, interviewing and employment of new staff
Ø Discipline and dismissal of staff
Ø Union negotiations
Ø Training and support given to all staff for furthering their roles as appropriate
Ø Training all staff in safe working practices
Ø Continuously appraising and evaluating existing operations procedures and implementing more effective procedures
Ø Ensuring that all machines and equipment are kept in a good, safe condition and are operated in a safe manner
Ø Planning, preparation and efficiently carrying out of stock takes, bin audits, cycle counts
Ø Maintaining a high standard of housekeeping within the warehouse
Ø Keeping abreast of legal requirements related to occupational health and safety, ensuring that these are applied as appropriate
Ø Control work centre costs, e.g. wages $1,045 million, overtime, repairs and
maintenance $134,100, freight and consumables within budget guidelines set.
Ø Inventory Management through the control of the company’s POWER Warehouse
management system, (AS400 platform).
Ø Average of 30 + Containers packed for out loading per week.
Ø Manage staff of 21
April 2003 – August 2005
VersaCold Logistics - Paisley Place, Mt Wellington, Auckland
(Formerly know P&O Cold Logistics)
Operations Supervisor
Ø Worked in a team of four supervisors
Ø Customer base: Unilever Flora, Fonterra Brands Pacific, Bonlac Foods, Fonterra Brands Bonland, Auckland Meat Processors - Blast Freezing, George Weston Foods, Shore Mariner, Tai Ping Trading, McCain Foods, Red Chamber NZ, Tip Top, Kiwi Ice Cream, Mr Chips, Masterfoods Australia NZ, Talley's Frozen Foods, Old Fashioned Foods
Ø Training and support given to all staff for furthering their roles as appropriate
Ø Training all staff in safe working practices
Ø Continuously appraising and evaluating existing operations procedures and implementing more effective procedures
Ø Ensuring that all machines and equipment are kept in a good, safe condition and are operated in a safe manner
Ø Planning, preparation and efficiently carrying out of stock takes, bin audits, cycle counts
Ø Maintaining a high standard of housekeeping within the warehouse
Ø Control work centre costs, e.g. wages, overtime.
Ø Inventory Management through the control of company’s POWER WMS, (AS400 platform)
Ø Manage a facility of 11,862 pallets
Ø 20+ containers per week load into warehouse.
Ø Manage a staff of 12
Employment History
Date Organisation Position
Oct 2000 - April 2003 Auckland Health Services Ltd Greenlane Hospital Administration
July 1999 - Oct 2000 Bank of New Zealand Customer Services Officer
Jun 1999 - March 2003 Part time Pegasus Stations Ltd Customer Services Officer
Jan 1997 - May 1999 South African Breweries Risk Control Manager (Warehousing and Distributions)
Feb 1994 - Dec 1996 Ecolab (Pty) Ltd Loss Control Manager (Warehousing and Distributions)
Nov 1992 - Jan 1994 Knight Security Service Operations Director
Nov Mar Jan 1989 1980 1975 - - - Oct Oct Feb 1992 1989 1980 UPC Edgars / Chubb Lock Rustenburg Platinum Mines South African Police Loss Control/ Security Manager (Warehousing and Distributions) Chief Security Officer Sergeant
Further details can be provided if requested for Employment History
Education / Courses Attended
200720072006200620052004 · Health & Safety rep Course stage 1· MAF Accredited Person (Biosecurity)· NZQA Certificate Management level3· NZQA Nat. Cert. First line management (Communications & Quality)· Leadership Focus (Management) · PC POWER Software AS400 (P&O/VersaCold)· Forklift Operator Certificate· Fire Extinguisher Training· Work place first aid
2000 · NZ Standards: ACC Regulations· OSH – Safety Regulation Seminar· NZ Safety - Equipment
1999 · Quick start for Tellers (BNZ) 1 & 2· Auditors Course (Health and Safety)
1998 · Workplace Assessor
1997 · Written Safe work Procedure –Certificate
1994 · Job Grading (Patterson)
1988 - 1992 · Safety Management Training· Accident Investigation – Certificate· Health & Safety Rep – Certificate· Recap Management Right to Discipline· Security Management – Diploma· Loss Control for Management
Referees
Kevin Asplin 021 986 334
Distribution Centre Manager
VersaCold Logistics
Mark Stevens 021 965 476
Regional Manager
VersaCold Logistics
Customers
Geraldine Dunn 09 2703311 or 021440136
geraldine@shore-mariner.co.nz
Judith Martin 03 684 0326
jamartin@mccain.co.nz
Johann Botha 027-4758505
Further details and written referees can be supplied as required.
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