Inside Sales Rep Resumes in US-California-Silicon Valley/San Jose: Rena

Name:

Rena

Location:

US-California-Silicon Valley/San Jose

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Inside Sales Rep

Personal Website:

Objective:

To obtain a challenging role in the sales arena of a pharmaceutical company and use my extensive customer service skills and education background to help the company grow and excel.

Resume Text:

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and
serve as the customer advocate inside the factory.
•Coordinate field inquires and build relationships with various groups within the company including
quality, manufacturing, shipping, business management, and accounting.

Apr 01 – Mar 06 PC support engineer
•Provided technical support to customers worldwide at all organizational levels
•Performed cost-benefit analysis to make informed equipment replacement decisions
•Work with management to determine spare parts requirements based on historical usage and expected needs
•Trained help desk technicians in the following areas: NT and Novell administration, phone support, documentation of help desk procedures, turn-around time of tickets, customer relationship management
•Managed Summer Intern in special project to perform company wide PC inventory analysis
-Determined minimal acceptable criteria for customer system requirements and analyzed customer system information to budget system replacement needs
•Participated in recruiting by reviewing resumes and interviewing candidates for several positions
•Provided phone and desktop technical support to customers worldwide at all organizational levels
•Managed summer interns in several special projects. Tracked project evolution, evaluated interns’ performance and provided recommendation to management used in performance evaluations.
•Documented and tracked customer requests for technical service using home grown MS Access database. Provided monthly reports to MIS management.

MACYS WEST – Fine Jewelry Department, Hayward, CA
Oct 00 – Mar 01 Fine Jewelry Salesperson
•Interpreted customer needs and identified products in accordance to their taste and price range
•Assisted manager in planning the agenda for the department’s weekly staff meeting
•Implemented periodic training program for all salespeople of the department
•Trained new salespeople in sales techniques and product knowledge

EDUCATIONNov 01 Devry Institute of Technology, Newark, CA
Bachelor’s of Science in Information Technology
Aug 00 University of California Berkeley, Berkeley, CA
Bachelor’s of Science in Biology