Administrative Assistant Resumes in US-California-San Diego: Carol

Administrative Assistant Resume

Contact Candidate

Name:

Carol

Location:

US-California-San Diego

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Administrative Assistant

Personal Website:

Objective:

To improve internal corporate communication and training by writing and managing quality documentation.

Resume Text:

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– Lotus Notes - Snagit - Oracle Tutor 11i – Project management – ISO Auditor – Information Mapping – TQC – Effective Writing Skills – Training Needs Analysis and Evaluation – Visio IV– Report Writer

Document Control
• Managed training document project for two worldwide function teams; edited content submitted by subject matter experts and core team members; converted content documents to training software format using Oracle Tutor 11i.

• Organized office share drive standardizing sub-file formatting and providing a uniform standard for locating customer information
• Created framework for document control process team including procedures, naming conventions, courseware revisions and instructor revision notifications
• Edited and managed both new and revised versions of training documents focusing on clear, concise documentation, standard format, and revision control
• Co-authored new document control system that included managing change requests distribution, archiving and maintenance for polices and procedures
• Initiated and conducted needs analysis to develop new customer service delivery software
• Designed document templates to facilitate interface development and data migration
• Wrote process documentation and training materials for multiple segments of the Order Fulfillment process
• Documented processes for new program implementation
• Managed writing/reviewing process and publishing schedule for Subject Matter Experts, Technical Reviewers for order fulfillment restructuring project
• Provided project start-up guidance to four different order fulfillment departments for training materials development
• Wrote and edited internal training documentation for global corporation ERP standardization project including five separate order fulfillment revenue centers: Order to Cash (order fulfillment), Plan to Deliver (production), Data Management, Requisition to Pay, and Record to Report (A/R, Credit, Collections).
• Became skilled user in two new software systems to create training documentation and training applets.
• Identified gaps in documented business specific processes.
• Interpreted and edited technical documents written by non-native English speakers

Customer Maintenance
• Managed service contracts for multiple geographic districts for medical and analytic product lines, including consulting with both field representatives and customer contacts to maintain accurate equipment lists, renew contracts, and sell contracts on new equipment in a timely manner.
o Districts included up to 500 contracts for customers ranging from single practitioners to hospital groups of 5-20 hospitals
o Duties included: identifying and working with appropriate customer representatives; identifying underlying roadblocks to renewal; relaying customer issues to service representatives as required to address customer satisfaction issues;
• Handled customer escalation issues from less experienced representatives to improve customer satisfaction
• Worked with Product managers to develop new customer support products and ensure proper quoting for revenue stream
• Maintained strong knowledge or products and policies to provide guidance to team members

Training and Development
• Wrote process documentation and training materials for two global business groups
• Developed and implemented curriculum for 19 person department refresher skills program
• Wrote and coordinated standardized department training manual, resulting in standardized processes and increased use of correct corporate policies by all team members
• Evaluated training for new support products prior to product roll out
• Audited ISO quality documents
• Developed writing style guide used by international team of training documentation writers
• Conducted needs analysis to determine legal and business requirements for consolidated worldwide customer service print solution documents, resulting in identification of critical legal and operational requirements.
• Designed document templates to facilitate interface development and data migration for global restructuring.

Employment History

Radiant Systems Staffing 6/2007- 7/2007
Assignment: Hewlett-Packard Company, San Diego, CA Administrative Assistant
• Managed calendar for marketing director and staff
• Managed travel and expenses reimbursement reports
• Planned logistics for division international team meetings
• Ordered supplies, equipment, meals for on-site meetings

Andrew D. Lee & Co, Concord MA Executive Assistant 12/2006 – 3/2007
• Organized company share drive – developed structure for classifying client records to facilitate location and usage.
• Revised company training materials including resource and contact guides.

Randstad Staffing Agency 2006
Assignment: Cabot Corporation, Billerica, MA Global Document Control Specialist
• Wrote and edited internal training documentation for global corporation ERP standardization project including five separate order fulfillment revenue centers: Order to Cash (order fulfillment), Plan to Deliver (production), Data Management, Requisition to Pay, and Record to Report (A/R, Credit, Collections).
• Became skilled user in two new software systems to create training documentation and training applets.
• Identified gaps in documented business specific processes.
• Interpreted and edited technical documents written by non-native English speakers.
• Developed style and formatting standards, writing style guide and resource documentation.

Access Telemarket, North Andover, MA Business Consultant 2003 – 2006
Business Consultant
• Inside Marketing Rep for B2B telemarketing company. Managed wide variety of industries including hospital pharmacies, attorneys, banks, manufacturing and order fulfillment. Developed sales leads, educated potential business customers regarding features and benefits.
• Conceived and developed niche business for personal service and sudden event planning. Marketed via promotional brochures. Business required exceptional organizational skills, ability to respond quickly to suddenly changing circumstances, and the ability to remain calm in the midst of chaos, while anticipating client needs.

Agilent Technologies / Hewlett Packard 1986 – 2003
Multiple positions with increasing responsibilities

Leadership Skills and Community Involvement

President- Hadassah Southern Merrimack Valley Chapter 6/2005 - 5/2007
• Directed 15 member board with membership of over 400 women
• Developed new regional grass roots fundraising program
Site Manager, national political convention 7/2004
• Managed pre-convention reception site for state delegates
• Liaison between site representative and convention planning
• Directed and coordinated catering, music, and other vendors
Merrimack Valley Jewish Federation Board of Directors 2004 - 2006
Reading Literacy Volunteer 2003 – 2005
Soup Kitchen Volunteer 2003 – 2007
House Manager – First Night Boston 1992 – 2003
• Monitored crowd control, visitor safety, and preservation of sites. Management duties included site setup and clean-up, and safety. Primary liaison between First Night management, site representatives and performing artists.
• Devised ad hoc check-in facility for electronic equipment, and other proscribed devises that provided supervised storage and 100% accurate return to correct owners.

Education

Boston University, Boston MA BS/ Education
Hartford College for Women, Hartford CT AA/Liberal Arts
Now part of University of Hartford

Professional Associations

National Association of Female Executives

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