Research Analyst/Programmer/Specialist/Trainer Resumes in US-Mississippi-Central: LaTonya

Research Analyst/Programmer/Specialist/Trainer Resume

Contact Candidate

Name:

LaTonya

Location:

US-Mississippi-Central

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Research Analyst/Programmer/Specialist/Trainer

Personal Website:

Objective:

To secure a challenging position with a professional organization where my analytical, leadership, and public relation skills will aid in that organization’s future growth.

Resume Text:

Let us help you find a job, submit your resume now.

Or visit our education page to learn about getting your degree online

.....Begin Resume Preview.....

g to users of a new system
 Provide recurrent training
 Writing/updating user manuals
 Ensuring that deadlines are met
 Produce project status reports
 Identifying options for potential solutions and assessing them for both technical and business suitability
 Handle special projects and escalated problems
 Coordinate on-the-job training for employees
 Assist representatives when needed
 Oversee representatives
 Verify and modify programming on pagers for over 20 vendors
 Determine if coverage on current vendor is suitable for customers’ coverage requests
 Activate and deactivate pagers
 Update BOSS/AS400 with correct pager/billing rates for SPS customers

Super Carrier/Senior Representative
 Troubleshoot and resolved pager problems
 Processed orders for new pagers, upgrades of services, option changes, and number changes
 Confirmed receipt and operation of new units
 Provided setup and support for the Alphamate, Radio Express software, or any other paging software customers may have and use
 Answered any and all customer inquiries regarding pager operation, coverage, and service
 Handled all trouble tickets within specified cutoffs
 Maintained well above the required average of 35 calls answered daily
Customer Service Representative
 Provided troubleshooting for SkyTel products and services
 Provided troubleshooting on perceived coverage problems utilizing mapping software
 Provided billing inquiry assistance
 Processed orders for new pagers and upgrades
 Operated with a low transfer rate by handling all calls, within limits
 Provided Web Site instructions
 Answered customer inquiries regarding pager operation, coverage, and service

1994–1996 Books-A-Million Jackson, MS
Supervisor/Customer Service
 Assisted customers with orders for merchandise
 Placed product on sales floor
 Assisted manager with scheduling of employees
 Made cash deposits
 Supervised cashiers
1992–1994 MidSouth Fast Refund Lexington, MS
Tax Preparer
 Prepared IRS tax forms for customers
 Submitted customers’ tax information for electronic filing
 Handled incoming calls

Education
Tougaloo College Tougaloo, MS
 B.A.- Psychology May/2007

Skills
Excel/MSWord/SkyTel Access Software/AS400/BISON/Lotus Notes/Power Point/Radio Express Software/PROCOMMPlus/Putty/Terra Term Term/Outlook/Map Info/Adobe PhotoShop/Visio
References
Available upon request

A job posting is required to veiw full resumes.
Click here to post a job now.

WOMENSJOBLIST

The Most Visited Job Board for Women