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Career Development Manager Resume
Michelle
US-Pennsylvania-Pittsburgh
Insurance Underwriting Screener
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roduct renewal reviews.
Crossed-trained on Underwriting functions such as Loss Record Reviews and Tier Reviews.
Nationwide Insurance Canton, OH March 2003 to August 2005
Service Representative II- Auto Call Support
Answer incoming calls from agents and policyholders.
Process mail correspondences for agents.
Process changes for the Texas Screening department.
Assist fellow associates for cross-training purposes.
Handle Standard and Nonstandard auto calls.
Assist customers and agents with billing issues for the monthly pay plan.
Spherion Temporary Service Canton, OH Dec 2002 to March 2003
Professional Business Temporary- Anticipatory Hire
Mortgage and Lien Customer Service Representative for Nationwide Insurance
Martha Vance and Associates Columbus, OH Dec 2001 to August 2002
Professional Business Temporary
Provided administrative support for Production Coordinator for Maronda Homes, Inc., of Ohio.
Worked with Excel, Microsoft Word, AS400, and Microsoft Access
Lazarus Department Store Columbus, OH July 2001 to April 2002
Sales Associate
Womens Social Wear Department
Assisted clients in selection and purchase of social attire.
Provided extensive phone customer service.
Performed transactions on cash register.
Jerome Schottenstein Center Columbus, OH Sept. 1999 to June 2001
at the Value City Arena
Student Athletic Assistant
Conversion Department-
Physically prepared sports arena for concerts and sporting events for the Ohio State University.
Dillards Department Store Canton, OH May 1998 to Sept. 2001
Sales Associate
Womens Designer Department
Provided extensive customer service for clientele.
Rearranged merchandise and performed floor moves.
Performed transactions on cash register.
The Feigenbaum Agency Canton, OH May 1996 to May 1998
Administrative Assistant
Massachusetts Casualty Insurance
Processed information needed for disability insurance underwriting.
Organized annual social event for company president.
Maintained computer documents and databases used by internal vendors.
Prepared insurance proposals and spreadsheets used in clientele presentations.
Worked with Lotus Notes, ACT, Microsoft Word, and Excel.
Nationwide Activities
United Way Committee Representative for Auto Call Support in 2004.
United Way Day of Caring Representative for Auto Call Support in 2004 and Texas Auto Screening in 2006.
Participant in the WAM program in 2004 and 2005.
ImagiNationwide participant in 2006.
College of Dreams Presenter in 2006 for Texas Screening.
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Director of Leadership, Development and Talent Management
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