Collision Consultant Resumes in US-Virginia-Norfolk/Hampton Roads: Sonja

Collision Consultant Resume

Contact Candidate

Name:

Sonja

Location:

US-Virginia-Norfolk/Hampton Roads

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Collision Consultant

Personal Website:

Objective:

Utilize leadership and training skills honed in customer service and insurance industries to enhance my research and analytical skills to effect a progressive transition into intelligence analysis for US.

Resume Text:

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AIG PLC, Virginia Beach, VA Feb 2005- present

Field Claims Representative II
Adjust auto accident claims in a high volume, fast paced environment. Write estimates and appraisals on damaged vehicles while in the field or office drive-in. Contact all parties involved in an accident; investigate the accident which includes taking statements, scene investigation, vehicle damage analysis, injury evaluation. Bring claim to closure quickly and fairly.

Selected Accomplishments
• Promoted to Claims Representative II within 6 months of hire
• Liaison between local branch and Enterprise & Hertz
• Created local program to train, as well as complete training for all new hires in system usage
• Branch Champion for system usage for PLCS and Autoverse

GEICO DIRECT, Woodbury, NY June 2004- Dec 2004

PIP Examiner
Responsible for investigation of personal injury claims arising out of automobile accidents in accordance with NY and other New England state regulations. Complete review of medical records, accident reports, negotiate payments to insureds and health care providers.

NEXTEL PARTNERS, Panama City Beach, FL 2003-2004

Team Manager
Sonja R. Bristow
Page Two

Responsible for leading and motivating a team of up to 35 representatives along with coaching and development of the team while monitoring daily work to ensure company quality production standards are met. Review individual as well as team Key Performance Indicators. Write annual performance reviews and make compensation increase recommendations for representatives, recommend staff promotions, teach continuing education classes, interviewing prospective team managers, new representatives and for staff promotions, development of new processes and procedures and training guidelines, and project management.

Selected Accomplishments
• Completed Coaching for Success Course
• Completed Targeted Selection Course
• Completed Facilitating Greatness

SPRINT PCS, Charlotte, NC 1999-2003

Team Leader
Responsible for leading and motivating a team of up to 20 advocates along with coaching and development of the team while monitoring daily work to ensure company quality production standards are met. Review individual as well as team Key Performance Indicators. Write annual performance reviews and make compensation increase recommendations for advocates and recommend staff promotions.

Selected Accomplishments
• Employee Quarterly Excellence Award Recipient
• Perfect Attendance for first two years of employment
• Top Team for four consecutive weeks
• Coaching for Excellence award recipient
• Selected by Management to provide onsite floor support for two new centers in Bristol, VA & Bolingbrook, IL

EDUCATION
BA, English Florida State University- 1997
New England School of Law- 1997-1998
(completed one year of law school)

SKILLS
Microsoft Windows 95, 2000 and XP, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Witness Systems Inc (Remote Monitoring Program) ACD Telephone Systems, Internet and Email systems

PROFESSIONAL DESIGNATIONS
SCLA, June 2006

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