Sr Technical Writer Resumes in India-Delhi-New Delhi Suburbs: Aneesha

Sr Technical Writer Resume

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Name:

Aneesha

Location:

India-Delhi-New Delhi Suburbs

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Sr Technical Writer

Personal Website:

Objective:

To excel in the field of software-based documentation and use my knowledge to further an organization’s technical documentation processes and mentor an efficient technical writing team.To excel in the field of software-based documentation and use my knowledge to further an organization’s technical documentation processes and mentor an efficient technical writing team.To excel in the field of software-based documentation and use my knowledge to further an organization’s technical documentation processes and mentor an efficient technical writing team.To excel in the field of software-based documentation and use my knowledge to further an organization’s technical documentation processes and mentor an efficient technical writing team.To excel in the field of software-based documentation and use my knowledge to further an organization’s technical documentation processes and mentor an efficient technical writing team.

Resume Text:

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r experience as Copywriter and Project Coordinator in the Advertising and Event Management industry.

Skill Set: • RoboHelp X5, FrameMaker 7.1, Captivate, Snag It 7.0, HTML, MS-Visio, MS Office – MS-Word, MS PowerPoint, MS Excel and Configuration Management tools like Visual Source Safe and SourceOffsite
• Proofreading and editing skills, style sheet and template designing
• Website layout designing and web-based content development, including conceptualizing visuals
• Commercial and technical proposal writing and making marketing presentations

Professional Experience:

April 2004 till date
(36 months)+ Computer Sciences Corporation (CSC), Noida and Southfield, MI.
CSC, India develops and maintains projects in application software development, IT infrastructure services and business process outsourcing with domain expertise in property & casualty (P&C) insurance, life insurance, banking and healthcare.

Role: Sr. Technical Writer in Module Lead role in the P&C division of CSC’s Financial Services Group (FSG). Handle technical writing, software quality assurance, and process implementation for RISKMASTER and its suite of products for the American self-insurance domain. Was solely responsible for handling documentation for two other products – Advanced Claims and PABBLO – which are today midrange insurance products for the US market. Single-handedly created online help and training workbook for RISKMASTER’s Business Intelligence and EDI tools.

Technical Writing: Assignments include creating User Guides, System Admin Guides, Classroom Training Guides and Workbooks using FrameMaker, Online Helps using RoboHelp, CBTs and Tutorials using Captivate, and Technical and Functional Design Specifications, Release Notes and Installation Guides using MS-Office.

Quality Assurance: Involved in regression and integrated testing for all major releases of RISKMASTER’s latest browser based version. Prepared test cases and test plans. Undertook documentation testing for all legacy documentation of the RISKMASTER suite of products.

Process Implementations: Handled defect prevention and metrics generating activities for the entire team of 60 resources, including development and quality modules. Responsible for estimating, scheduling, tracking, monitoring, and controlling technical writing assignments from initiation to delivery. Integral part of project planning for FSG’s PCMMi certification, targeted for final assessment in July 2007.

Competency Development: As the first technical writer in RISKMASTER team, had lead responsibility of standardizing and improving technical writing processes, review checklists, defect log templates, writing guidelines, style guides and templates, all aligned with the organization’s software development processes. Stressed on estimation, peer review and defect logging as part of CMMi processes.

Product Knowledge Sharing and Training: Integral part of the Product Knowledge Framework initiative which is a set of product-based questions to help resources gain in-depth understanding of the business logic and functionality of the various modules in RISKMASTER. Actively participated in product-based knowledge sharing sessions, domain certification based trainings, technical writing trainings at organization level and in mentorship of new technical writers in the team.

Mentorship: At various stages of the project, worked with and mentored a team of 2-5 technical writers. Have interviewed candidates for technical writing positions at the organizational level.

Domain Certifications: Certifications from AICPCU and Insurance Institute of America (http://www.aicpcu.org/)
• Completed Program in General Insurance that comprises of three examination papers: INS 21—Property and Liability Insurance Principles, INS 22—Personal Insurance and INS 23—Commercial Insurance
• Cleared ARM 54—Risk Assessment, a part of the Associate in Risk Management (ARM) program

Client Interaction: Successful client interaction, training and project planning at the CSC US office in Southfield, Michigan, from February 2006 to May 2006. Day-to-day interaction from offshore with onsite clients and engagement managers to understand documentation requirements, plan workflow, identify SMEs and facilitate technical reviews, while coordinating final compilation and delivery of document within committed time.

April 2003 to April 2004
(12.5 months) Infogain India Pvt Limited, Noida
Infogain is the leading provider in CRM, Integration, and Business Intelligence solutions and services, delivering Product Engineering & IT services and developing Business and Technology Solutions.

Role: Technical Writer: Infogain has multifarious projects, the documentation of which was done at the project level. The main challenge was to bring documentation under one standardized template and develop peer review and quality assurance process. Infogain’s website needed revamping to meet business challenges and to become a centralized sales and knowledge management portal to align Infogain’s India development centre and marketing team in the US and UK.

Technical Writing: User Manuals, Application Support documents and Deployment Manuals for Amdocs Clarify CRM, Time Warner Cable - Genysys Report Factory, KIA Motors Business Intelligence Solution, Hewlett Packard Application Management suite, and Network Appliances TIBCO maintenance project. Finalized templates and technical writing guidelines to align documentation standards across various product-based projects in Infogain.

Process Implementation: Integral role in finalizing templates and maintaining Infogain’s comprehensive repository of Software Development Life Cycle and Project Management processes for all projects and departments. This included quality manual, standards, guidelines, checklists and forms, process handbooks and procedure manuals. Documented the knowledge transfer plan, process change management procedure and customer feedback form. Worked with Project Managers to finalize templates for and edited and reviewed Umbrella Project Plan and Project Operation Plan for all NetApps TIBCO projects.

Quality Assurance: Regression testing and preparing test plans for KIA Motors Business Intelligence Solution and KONA BroadVision, a Business Process Management product.

Training Material: Information mapping and content compilation and discussions, with Project Managers/ Training Manager to compile training material, preparing slides and manuals, creating test papers and quizzes, and visualizing theme-based graphics

Web Content Management: Web content development, design and site enhancement proposals for the corporate website, internal sales portal and knowledge management portal.

Business and Marketing Documentation: Writing case studies and quality assurance proposals and documents.

Client Interaction: Interacted with Infogain US marketing manager to understand customer requirements and the organizations business needs, to effectively document proposals and create website content.

September 2002-March 2003
(6 months) Veritas Software Solutions (now merged with Symantec Corporation), New Delhi
VERITAS Software Solution, now merged with Symantec, is a leading storage software company providing data protection, storage management, high
availability and disaster recovery software to 86% of the Fortune 500.

Role: Sales Administrator
Commercial and Technical Documentation: Pre-sales documentation, including visual documentation, presentations and technical and commercial proposals to facilitate sales related activities.

Process Implementation: Suggested improvement and standardization of templates and guidelines to provide uniformity and quality to documentation prepared for different Veritas products.

Analysis and Research: Sales analysis and reporting, budgeting, maintenance of regional sales activity reports at all-India sales level; Web based research for marketing and business development related queries and maintenance of an effective and up-to-date database of required sales and product information.

June 2001 to March 2003
(18 months) Herosoft, (now known as Munjal eSystems), a Hero Group company, Gurgaon
A leading Microsoft Business Dynamics provider in the Manufacturing arena, today Munjal eSystems works with emerging businesses organizations, to meet their Software Development, IT Consulting and Technology Integration requirements.

Role: Technical Writer: Herosoft was developing ERP based add-on software and targeting clientele in the automobile and manufacturing domain in US. Herosoft’s website was in a dynamic stage of development and required improvements in site navigation and content enhancement. Was involved in technical documentation for the new software and in managing content for the Hero Group company websites. Assisted the business development team in responding to bid documents, requests for proposals (RFP) and information.

Technical Writing: Design documents and user manuals for add-on software – Leave Management System and Sales Management System. Implementation documents and review of SWOT analysis documents and project plans for ERP implementation at Munjal Showa.

Competency and Process Development: Responsible for finalizing templates and standards before initiating technical writing assignments as this was a new initiative of the organization.

Web Content Management: Worked closely with a team of web-designers to develop websites and customize content, for: Herosoft website (http://www.herosoftus.com), Hero Group website (http://www.herogroup.com), Hero Corporate Services website (http://www.herocorp.net), Hero Cycles Cold Rolling Division (http://www.herocrd.com), Hero Knowledge Management Initiative (http://www.heroportal.com), Munjal Showa Limited (http://www.munjalshowa.net), Ludhiana Sanskritik Samagam (http://www.lssindia.com), Munjal Auto Components (http://www.mac-herogrp.com), A.G. Industries Private Ltd (http://www.agindus.com)

Business Proposal Writing: Information mapping and content compilation; Interacting with business development team and project manager to prepare the technical and commercial aspects of the proposal. Active role in the writing and editing of collaterals, white papers and case studies. Prepared presentations for review meetings and sales activities.

Client Interaction: Interacted with SAP implementation team at Munjal Showa to understand the ERP workflow. One-to-one discussion with representatives of Hero Group companies to understand product suite and customer profile for effective web-content development.

July 2000 -May 2001
(12 months) Times Internet Limited, New Delhi
With over 120 million page views per month, Times Internet Limited, a part of The Times of India Group, is the nation’s largest web entity through its portal indiatimes.com, its news sites timesofindia.com, economictimes.com, and other niche web sites.

Role: Sr Officer, Content Management: Content development and management for Spirituality Community on Indiatimes portal

Portal Content Management: Content development, e-CRM, client liaison, editing, database management; Assisting in conceptualizing, planning and co-ordination of overall site management; Sustained new idea generation, creative and alliances for furthering eCommunity-based development. Was instrumental in conceptualizing and creating sections like e-version of The Speaking Tree, God and I, and Inspirations. Coordinated with experts to contribute on a timely basis for the Ask the Expert section.

June 1999 – June 2000
(12 months) Identity Inc, New Delhi
Identity Inc is a PR and Communications Company promoting NRI talent in
India and overseas through its affiliated NGO, the Cultural Roots Society.

Role: Project Coordinator
As part of the Event Liaison and Creative Management team was responsible for coordination and design of events and workshops for selective audiences and specific causes, including cultural liaison and representation of artistes. Handled production related tasks and studio-editing for audio-visual assignments to promote upcoming artistes in the Fusion music segment.

September 1998 – May 1999
(8 months) Prime Synthesis, New Delhi, India
Prime Synthesis is an advertising agency and model co-ordination company handling independent accounts as well as sub-handling accounts for advertising giants like Ogilvy&Mather India, Lintas and Rediffusion, to name a few.

Role: Copywriter
While completing my diploma in Advertising, got an excellent opportunity to work on a stipend and undertake Copywriting assignments for accounts like Sanspariel Greenlands, Desiccant Rotors International, Sariska Palace, Harish Chandra Prakash Wanti Trust (a social service non profit organization) and MBD Publications/ Print India. Was involved in storyboard creation for Hyundai, a client of Lintas.

Education: • cPGDBA (Marketing) from Symbiosis Centre of Distance Learning (SCDL), Pune, India (October 2004 – July 2006)
• One-Year Specialized Diploma in Information Technology from Amity School of Distance Learning, New Delhi, India. (July 2004)
• One-Year Diploma in Advertising, Public Relations and Business Studies from the South Delhi Polytechnic for Women, New Delhi, affiliated to the Vocational Studies Institute, New Delhi, India. (1999)
• Post Graduate in Modern World History from the DDU Gorakhpur University, Gorakhpur, (UP), India. (2001)

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