Instructional Design/trainer Resumes in US: Anna

Instructional Design/trainer Resume

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Name:

Anna

Location:

Experience:

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Most Recent Job Title:

Instructional Design/trainer

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Objective:

Contract position as an instructional designer

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nterprise system technology, new systems integration and documentation projects, training materials, user guides,
CBT/WBT eLearning development and quick reference guides.
 15 years of experience with upper tier retailers, mortgage banking, pharmaceutical, utility, airline, medical and grocery industries. Successful at providing a high degree of professionalism, flexibility and leadership on projects.
 Certified in Info Mapping writing methodology. Highly skilled in creative/graphic design within documentation. Expert use of Word, Excel, PowerPoint, Access, Visio, Centra,
Captivate (RoboDemo), Dreamweaver.
Clients and Services Delivered
Wells Fargo Home Mortgage Minneapolis, MN
 Developed business process and systems documentation and training and facilitated train the trainer for three waves of a tier 1 Risk Based Pricing project. Created end user documentation, trainer guides and post training assessments. Developed presentations for online classes through Centra. Designed and delivered Train-the-Trainer courses.
 Designed and developed documentation and training for all personnel roles for a new Premier Broker department.
 Redesigned and reformatted existing Alternative Lending training materials, using
Info Map methodology.
 Designed and developed WBT using Captivate for new customer scripting system training.
The Kroger Company Blue Ash, OH
 Designed and delivered training and end user documentation for the Retek Forecasting system and Inventory Management system.
 Created quick reference guides, trainer guides and learning aides to assist in end user training and acceptance. Trained over 100 employees.
Eckerd Drug Stores Largo, FL
 Designed and delivered training and end user documentation for the Retek Merchandising system, Retek Forecasting system and Inventory Management system. Trained over 200 employees
 Created quick reference guides, trainer guides and learning aides to assist in end user training and acceptance.
The Great Atlantic and Pacific Tea Company Montvale, NJ
 Designed and delivered training and end user documentation for the Retek Merchandising system, Retek Data Warehouse and Retek Price Management system. Created quick reference guides, trainer guides and learning aides to assist in end user training and acceptance.
 Conducted User Acceptance Training for all courseware created. Trained over 500 employees. Led and facilitated Train the Trainer workshops.
 Designed and delivered training and end user documentation for a legacy purchasing, forecasting and inventory system.
 Performed on site system support for primary data entry facility for six months following go live.
National Rent a Car Minneapolis, MN
 Provided design and template development for new systems documentation.
 Responsible for editing and formatting documentation for 23 technical writers.
Additional Clients Served
 Park Nicollet Health Services – St Louis Park, MN
 General Electric – Burbank, CA
 Northwest Airlines – Eagan, MN
 After Hours – Atlanta, GA
 Trader Joe’s – Los Angeles, CA
 PacSun – Los Angeles, CA
 Syms Stores – Secaucus, NJ
 SuperValu Grocery – Minneapolis, MN
 Payless Cashways – Kansas City, MO
 Marquette Banks – Minneapolis, MN
 Michaels Craft Stores – Dallas, Texas
 Catapult Software Training – Chicago, IL
 Minnesota Zoo – Apple Valley, MN

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