Information Systems Consultant Resumes in US-Oregon-Portland: Patricia

Information Systems Consultant Resume

Contact Candidate

Name:

Patricia

Location:

US-Oregon-Portland

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Information Systems Consultant

Personal Website:

Objective:

I am seeking a position in an organization that requires a versatile, articulate information systems professional. I work independently and collaboratively in billable engagements providing support, advice and guidance on the most effective application of a service, technology-solution or technique. I demonstrate warmth and cultural awareness in diverse support environments. I am recognized as a knowledgeable resource in several technical and business domains. I apply excellent written and verbal communication techniques, particularly facilitating communication between the business organization and information services. I thrive in a problem-solving environment, facilitating a team approach to develop standards and approaches.

Resume Text:

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ing;
-BPA
•Supported Help Desk, analyzed application problems in complex environment. Result: consistently high performance & results ratings;
•Designed, developed & implemented solutions;
•Ensured proper escalation procedures;
•Ensured proper tracking & documentation of all resolutions;

COMMUNICATION: VERBAL & WRITTEN
- NWN
•Facilitated technical team-building meetings. Result: improved understanding & communication in a diverse department;
•Prepared strategic & tactical Powerpoint presentations;
•Wrote timely, accurate information for Corporate Communications staff;
•Researched, wrote, edited & proofread technical documents;
•Ensured technical documentation was accurate, complete & met editorial standards;
•Used effective communication skills to present concepts, policies & procedures to all organization levels. Result: effective system use;
•Created & delivered presentations to management & staff on responsibilities in: computer security; records-management & disaster recovery;
-BPA
•Communicated clearly & effectively to diverse audiences of technical & non-technical individuals. Result: increased understanding;
•Developed & delivered technical presentations to small & large groups;
•Developed & presented support work-flow documentation to BPA management. Result: improved processes;
•Provided technical writing services, delivering technical references, & presentations;

CUSTOMER SUPPORT/SERVICE MINDED
-Home Depot
•Creates strong customer trust, communicating a strong knowledge of design & Home Depot services;
•Exercises responsiveness to customer sensitivities when discussing budgeting issues;
-NWN
•Developed strong working relationships with individuals at all levels of the organization. Result: improved trust & respect for the information services department;
•Provided structured coaching of corporate department staff in the complex functions of systems & processes;
-BPA
•Ensured effective system support using routines based on customer needs;
•Acted as end-user advocate in technology selection processes;
•Planned & implemented effective application training courses for managers, technical support staff, application user communities, & customers. Result: consistently high course ratings;

DEVELOPING & EVALUATING TRAINING PROGRAMS
-NWN
•Developed & delivered train-the-trainer class for new accounting application;
•Assessed Operations Services staff knowledge for training in the Business Continuity /Disaster Recovery corporate guidelines;
•Provided vulnerability & risk training to the NW Natural Homeland Security Committee;
•Developed & delivered computer security instructions to business managers;
•Delivered TRIM records management system training to business users;
•Interviewed & assessed needs of Customer Support Representatives for RoboHelp project;
•Wrote & edited Customer Information System process & application documentation;
-BPA
•Planned & implemented effective application training courses for managers, technical support staff, & application user communities. Result: consistently high class ratings;
•Conducted skills gap analysis & determined the appropriate training schedule for individuals & departments;
•Planned & implemented training programs designed to elevate competency levels of managers, customer & technical support staff;
•Designed & administered training evaluations;
•Assessed training outcomes & provided reports to management;
-HP
•Developed & provided training to on-site technical support staff ensuring effective Remedy help desk use on the site;
•Analyzed technology needs for 24-hour learning center & updated/replaced technology;
•Evaluated & implemented client/server configurations for business applications & technical training courses;

LEADERSHIP
-NWN
•Lead of various information services change management teams tasked with creating new procedures for tracking & reporting critical system changes;
•Conceived & delivered IS change management policy;
-BPA
•Team Lead of support team providing timely responses to Help Desk requests;
•Interviewed & hired technicians;
•Evaluated individual & team performance & initiated improvement efforts;
•Researched business opportunities & wrote responses for Electronic Data Systems & Infotec Development Inc.;

TIME MANAGEMENT
-NWN & BPA
•Managed multiple tasks & projects, delivering:
-Customer service system on-line training;
-Vendor application assessment;
-Security model of customer information system database;
-Management reporting system
•Identified potential customer issues & independently researched alternative approaches;
•Participated in multiple project teams in deadline-driven environment as a technical documentation writer, application tester, project manager & facilitator;

PROJECT MANAGEMENT/ORGANIZATION
-NWN
•Participated in multiple project teams, delivering technical documentation, application testing, project management &security risk assessment;
•Designed &created application system diagrams for multiple projects developers & managers;
•Team leader on small projects & portions of larger projects;
•Organized & updated the Corporate Emergency Response System, business continuity plan.

SKILLS
•TCP/IP network administration, OS, application, & hardware support in mid-sized Windows/Intel environment
• Maintained a high level of technical proficiency in management techniques, UNIX & AS400 computer systems & PCs. Result: certifications in applications, operating systems & platforms.
•Microsoft Office Suite support, training & trouble-shooting (Word, Excel, Powerpoint, Access, & Visio)
•Records management application support: Tower TRIM Records Management database;
•Remedy Help Desk & Asset Management application analysis & reporting.
•20/20 Kitchen Design application user
•Home Depot UNIX-based POS, Credit processing & reporting system
•Adobe Photoshop 7.0 Expert user
•MS Outlook technical assistance, configuration management, & training
•McAfee & Norton antivirus product support
•Expert utilization of PC utility software to diagnose hardware problems
•MS NT workstation & server administration, technical assistance, configuration; software installation, network configuration & problem resolution
•MS XP technical assistance, configuration & problem resolution
•MS SMS for change management of client & server software at a large site
•MS LAN & WAN (TCP/IP) support providing client configuration in complex, multi-platform environment (UNIX, NT, & AS400).
•Peoplesoft HRIS basic user knowledge

Education:
University of Chicago
Chicago, Illinois--Liberal Arts

Marylhurst University
Marylhurst, Oregon
June 1996, BA, Communications--Specialized in Training, Needs Assessment, Team Building, & Total Quality Management

CONTINUING EDUCATION
Certifications/Training
•Certifications in Microsoft NT, SMS, & NT Workstation
•Information Management & Procedure Writing
•Data Modeling & Whole Systems Analysis training
•Electronic Information Delivery training
•Tower Software TRIM training
•Incident Command System (ICS) certificate
•Project Management (PM) certificate
•Certified Information Systems Security Professional (CISSP)
•Certified Information Systems Auditor (CISA)

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