Director User Experience Research Resumes in US-Massachusetts: Cynthia

Director User Experience Research Resume

Contact Candidate

Name:

Cynthia

Location:

US-Massachusetts

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Director User Experience Research

Personal Website:

Objective:

My professional objectives are to: 1) Contribute to business success by leading user experience research projects and teams and driving research findings into design work processes and product specifications and 2) create value by delivering useful, usable interactive hardware, software and web user experiences that people enjoy.

Resume Text:

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arch and user-centered design competencies
• Function as a user experience team lead to help companies deliver useful, usable and pleasing hardware, software and on-line services.
• Provide expert design review services and user-centered design/ethnography coaching and mentoring.
• Establish a professional network and customer base
• User experience test emerging software and on-line services
• Research innovation, project management , team leadership
• Work with accountants and lawyers to set up business processes
• Collaborate with web developers and graphic designers

1a. Web Portal User Experience Design Lead, Red Hat (2005-2006)
Create concept designs for customer and partner web portals, facilitate collaboration among key stakeholders and provide web team leadership.
• Write and align the portal design research project plan with business goals
• Develop and implement a project communication plan
• Interview stakeholders to gather requirements and document profiles and scenarios
• Plan and facilitate team meetings and cross-team collaborations
• Document user experience issues with current web site interactions
• Identify and prioritize web site revision quick wins and longer term portal milestones
• Provide web design team leadership and keep project work on track
• Create and test web portal concept designs
• Write interaction design requirements for customer and partner portals
• Recommend a user-centered design team staffing plan
• Mentor and hand off project responsibilities to Red Hat employees

2. User Experience Research Lead, IBM Lotus Design Group (2001-2005)
Provide user research leadership, make individual contributions to interaction design strategy and contribute to the creation of useful and usable software products that please customers.
• Identify cross-product UI consistency issues and make recommendations for change
• Conduct a concept test of an expertise location product idea with knowledge management business leaders
• Conduct an ethnographic field study of collaboration work practices at enterprise companies to identify different forms of collaboration
• Find out who software administrators are and how they work and make recommendations that inform the Lotus Workplace user experience design
• Conduct research and write an in-depth case study of a WebSphere Portal project team
• Conduct user research with business professionals who use Sametime instant messaging and on-line meetings
• Identify and write user profiles, personae, case studies, and user scenarios
• Interview user researchers and make hiring recommendations
• Function as a liaison between the design group and customer councils
• Resolve customer complaints and dissatisfaction issues related to interaction designs

3. Principal Researcher, Verizon Laboratories, Service Concept Design Team (2000-2001)
Identify broadband to the home service opportunities and develop service concept designs.
• Conduct ethnographic field studies with home office workers and digital media enthusiasts
• Conduct a user experience field study to identify user experience issues and innovation opportunities for a pilot video on demand service
• Develop concept designs of high impact new services
• Identify innovations opportunities and submit patent applications

4. Usability Specialist, Microsoft Mobile Electronics, Interaction Design Team (1997-2000)
Conduct ethnographic field research to support the design and delivery of Windows CE mobile electronic devices
• Conduct ethnographic field research to identify mobile professional user profiles and work scenarios
• Conduct an observational field study of mobile professionals interacting with the Auto PC
• Conduct an “out of the box” user experience study of a Windows CE PDA
• Conduct a study of how Blackberry pagers are being used by technologists
• Conduct a field study to document how mobile professionals currently use cell phones
• Conduct usability tests of PDA and smart phone prototypes
• Deliver research findings to interdisciplinary audiences
• Create a beta buddy training protocol and train people to participate in program
• Identify patent opportunities and contribute to patent applications

5. Director, Visual World Design (1978-1990)
Design and sell avant-garde fabric and clothing and design costumes for films and music theater productions and create paintings and other works of art for show and sale.

Education
-Master of Arts, Educational Research, University of California, Santa Cruz (1994)
-Bachelor of Science, Experimental Psychology, University of Oregon, Eugene (1991)
-Internships: Xerox Palo Alto Research Center and Interval Research (1993-1995)

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