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Connie
US-District of Columbia
Administrative Assistant
office assistant where there room to grow
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ts by answering telephone, filing, typing, making travel arrangements, completing expense reports, conducting research, performing mail merges and miscellaneous clerical duties. 2006
º Flexible, highly dependable
º Ability to multi task, detail oriented, able to adjust to changing priorities
Customer Service, Kroger, Columbus, Ohio
Directly served customers in a high-volume deli/bakery department. Assisted with product displays, price mark-downs, stock work, and inventory. 2004-2006
º Versatile, flexible, highly dependable
º Strong customer service skills
º Ability to respond to spur-of-the moment requests
Office Associate, The Ohio State University, Columbus, Ohio
Provided clerical support for department by answering telephone, maintaining files and databases, typing, ordering office supplies, verifying timesheets, and performing miscellaneous clerical duties. 2003-2004
º Ability to learn departmental procedures
º Ability to multi task and be detail oriented
Customer Service Representative, Safelite Autoglass, Columbus, Ohio
Received inbound telephone calls. Sold autoglass, educated customers about product and services, scheduled appointments, and routed telephone calls. 2002-2003
º Ability to answer and respond to a high volume of telephone calls
º Ability to work well under pressure, detail oriented and efficient
º Successfully recited sales script, persuaded customers, and closed sales
Administrative Assistant, Todays Staffing/Value City Furniture, Corporate Offices, Columbus, Ohio
Supported three senior vice presidents and entire auditing department by answering telephone, typing, copying,
faxing, filing, prepared spreadsheets, compiled brochures, and mailed sensitive documents. 2002
º Ability to perform a variety of demands simultaneously
º Ability to be accurate, detail oriented, and work efficiently
Connie Schneider
Inside Sales Specialist, Newark Electronics, Columbus, Ohio
Built and managed key account relationships with suppliers and customers. Responsible for selling electronics from company catalog, provided customers with supplies and product information to meet various production needs. Answered telephone, received and processed orders, made billing adjustments, conducted research and maintained
customer database. Made outside sales calls. 1999-2000
º Maintained and increased sales growth through consistent customer contact
º Obtained salary increase as a result of achieving sales objective
º Requested by customers as a result of quality assurance
Assistant Manager, Customer Service, The Ohio State University Airport, Columbus, Ohio
Supervised student employees. Responsible for answering telephone, assisting customers, scheduling aircraft maintenance, maintaining cash balance, data entry, record keeping, monthly tenant payments and billings, communicated on two-way radio, dispatched fuel orders and hanger requests. Made hotel and car reservations, arranged for catering and special transportation. Responded to customer inquiries, problems, and complaints. Implemented airport operating procedures and security measures. 1994-1999
º Promoted to management from student employment
º Versatile, ability to adapt and effectively perform job demands to comply with varying circumstances
º Ability to offer quality and personalized service
º Ability to work with a sense of urgency and provide timely service to customers
Computer Skills-Microsoft Office Suite
Completed 30 hours MS training, intermediate level
Education- The Ohio State University, Columbus, Ohio - B.A. Aviation Management
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