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Pansy
US-Maryland-Baltimore
Government
To obtain a rewarding career in the criminal justice field and use my training and educational experience to be productive employee.
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1656; Team oriented with ability to follow and implement directives from management.
Education and Relevant Coursework
Kaplan University 2004-2006
Bachelors of Science Degree in Criminal Justice (graduation 12/06)
Probation and Parole Family and Domestic Violence
Juvenile Justice Developmental Psychology
Drug and Alcohol in the Criminal Justice System Communication and Conflict
Southeastern Career Institute 2003-2004
Associate of Science Degree in Criminal Justice GPA 3.68
Work Experience
Prime Group & Camden Properties and Staffmark Service, Las Vegas, NV 2005-2006
LEASING CONSULTANT
Confer with prospective and current residents on a professional level explaining important legal documents concerning the securing of an apartment home and making clear information needed by current residents in keeping with rules of Fair Housing Act.
Keeping and understanding the privacy of each resident and non-disclosure of important information.
Returning calls and requests in a timely manner ensuring the importance of each resident.
Conferring with individuals from every walk of life in a respectful and professional manner.
Prepare lease agreements explaining terms of agreements and consequences if lease is broken; handle collection of money for securing home.
Prepare paperwork and process information for rental skips and/or evictions to secure past funds.
Pansy Rogers,
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ADT Security, Dallas, TX and Las Vegas, NV (worked at both locations) 2003-2005
FIELD SCHEDULER OFFICER/COLLECTOR II
Coordinated work schedules for technicians in Dallas, Texas, set appointments for security technicians bills, and closed completed and partially completed jobs.
Handled alarm sounds in response to security patrol in neighborhood area whether actual or false.
Spoke with guards once alarm system had been checked in reference to sounding off, billed tickets and placed alarm on test if system was false.
Had access to alarm system for government agencies and responded according.
Collected money on past due accounts for security systems (Las Vegas).
Set-up payment plans to resolve issues on accounts that were delinquent or closed.
Daisytek International, Allen, TX 1997-2003
SALES ASSISTANT/CUSTOMER SERVICES
Built strong relationship with customers handling high volume sales of computer supplies and office products parts.
Assisted in training of new hire employees to help meet job requirements resulting in more efficient employees. Participated in ongoing training to be better equipped to become more proficient.
Researched backorder product availability for customers, processed orders by accounts and payments of credit cards and checks on select accounts. Issued returns on defective or unwanted products.
Organizations/Activities
American Criminal Justice Association (ACJA)
Lambda Alpha Epsilon
Technical Skills
MS Word, Excel, Power Point, Outlook and Internet, Type 40 wpm, Alpha/Numeric DE
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