Technology Support Analyst Resumes in US-Georgia: Dean

Technology Support Analyst Resume

Contact Candidate

Name:

Dean

Location:

US-Georgia

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Technology Support Analyst

Personal Website:

Objective:

My career objective is to work for a growing company that has a wonderful culture and potential for internal growth. My desired areas of opportunity include Corporate/Systems/Technical Trainer and Technology/Help Desk Support Analyst. These areas would really help me to learn about the company and progess into so much more. All I need is an opportunity to show how dedicated I can really be.

Resume Text:

Let us help you find a job, submit your resume now.

Or visit our education page to learn about getting your degree online

.....Begin Resume Preview.....

ized expertise in Kernel core analysis, system performance and tuning.

TECHNICAL SKILLS

Operating Systems: Windows 2000/NT/XP, Unix, Linux, DOS, Solaris, SunOS 4.1.4

Hardware: Macintosh, Gateway, Compaq, Dell, Toshiba Desktops; IBM PC’s and compatibles; Sun Workstations

Languages: C, C++, Cobol, Pascal, Assembly, Visual Basic

Applications: Microsoft Office Suite, MS Internet Explorer, MS Outlook Express, MS Exchange, Active Directory, Cisco VPN Client, MeetingTime, Blackberry Enterprise Manger, Solstice Adminsuite, OpenWindows, CDE, Lotus Notes, Lotus 1-2-3, Netscape, Clarify, Remedy, Polaris, Rumba (ICOMS), CM Stats and other Debugger tools.

PROFESSIONAL EXPERIENCE

COX COMMUNICATIONS, Alpharetta, Georgia 2006 – present
Helpdesk Coordinator

Provided technical telephone support for internal Cox employees nationwide.
StaffMark - CONVERGENT , Alpharetta, Georgia 2005-2006
Lead Technical Service Coordinator

Supported the daily activities of the Business Television (BTV) Help Desk. Answered inbound client calls and controlled the case management process. Case management process included conducting the appropriate technical troubleshooting; escalating calls to the next level of technical support and dispatching cases as necessary. Maintained knowledge of all the equipment, various configurations and contract requirements utilized within BTV networks.

STONE MOUNTAIN HIGH SCHOOL, Stone Mountain, Georgia 2003-2005
Mathematics Teacher

Educate students on the concepts of algebra, the structures and principles that govern the manipulation of symbols, and the relevance of mathematics beyond the classroom.
COX COMMUNICATIONS, Baton Rouge, Louisiana 2002-2003
Broadband Technical Representative

Identified and resolved technical issues involving internet access, email, and web pages for business and residential customers. Handled inbound and outbound telephone calls, email, and personnel requests by using professional and proactive technical support customer service and call control techniques via the AS/400, ICOMS, KANA, Polaris, and Remedy database environments. Assisted and trained fellow representatives on operational commands, multi-part troubleshooting, and various day-to-day operations.

SUN MICROSYSTEMS, Broomfield, Colorado 2000-2001 Associate Engineer

Worked with engineers in the following Vertical Teams for technical support of Sun Products: Kernel, Unix, Network, Languages, Storage, Systems and Hardware. Worked closely with customers to resolve technical issues with system software. Performed Kernel support for parameter settings, assembly, source code debugging and core file analysis. Worked closely with field support teams on hardware and software fault determination, and on Solaris specific issues. Interfaced and provided technical support to engineers from the following companies to resolve Kernel related issues: Fidelity, MCI, AT&T Broadband, Sprint, Lucent Technologies and Cisco. Worked closely with customers to resolve technical issues with system software.

UNITED STATES GEOLOGICAL SURVEY (USGS), Baton Rouge, Louisiana 1998-2000
Assistant System Administrator

Installed new Sun, Dell and Micron systems. Upgraded computers to Windows 2000 and Windows NT. Performed Y2K updates and diagnosis. Administered user accounts and performed system backup and recovery. Performed system monitoring, administration, and network troubleshooting.

PROFESSIONAL DEVELOPMENT
Solaris 2.7 System Admin. I and II
Solaris 2.7 Network Administration
Solaris Internals
Performance and Tuning
Core File Analysis
Advanced Core File Analysis

A job posting is required to veiw full resumes.
Click here to post a job now.

WOMENSRESUMELIST

A Comprehensive Database of Unmatched Talent