Administrative Assistant Resumes in US-Maryland: Catherine

Administrative Assistant Resume

Contact Candidate

Name:

Catherine

Location:

US-Maryland

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Administrative Assistant

Personal Website:

Objective:

To obtain a position of an Administrative Assistant.

Resume Text:

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LLP – Washington, DC 2005 to Present
Customer Service Representative (2005 to Present)
Serve as Customer Care Lead for a major law firm with branches in 8 domestic cities as well as 2 international countries.
• Collaborate with Customer Service Manager to create strategic plans to enhance customer satisfaction.
• Provide employees with tools to maintain and increase service levels to both internal and external customers.
• Gather and analyze daily report.
• Quality check all incoming facsimile that are received throughout the day.
• Interact with recipients , clients and secretaries about status of job.
• Retrieve and distribute all hard copies of electronic faxes to internal as well as various external branches.
• Distribute outgoing and incoming mail/packages such as FedEx, USPS, DHL and UPS to the correct recipient and/ or courier.
• Receive outstanding positive comments from team members, as well as exceptional feedback from senior management.
• Coach and mentor new employees in customer-service processes and company policies.
• Ability to handle pressure and work in a deadline environment.
HOME PARAMOUNT PEST CONTROL - Falls Church, VA (2002 to 2004)
Administrative
• Recruited to provide top-notch service to both internal and external customers.
• Demonstrated ability to gain clients\' trust and provided exceptional follow-ups, leading to increased repeat referral business.
• Met deadlines, provided information to staff members and volunteers. Managed a relationship with contractors and customers.
• Provided positive first impression of company to callers and visitors and direct them to appropriate person or department.
• Scheduled, dispatched and monitored technicians.
• Prepared daily report for management.
• Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues.
PLANET HOLLYWOOD – Washington, DC 2000 to 2001
Administrative Assistant
• Administered mail distribution by accepting and releasing packages; packages received are conveyed to recipient promptly; out bound packages are released to the correct courier service.
• Talent for identifying customer needs and presenting appropriate company products and service offerings.
• Ensured accuracy in Expense Account (Money transaction, reimbursements, complimentary, processing invoices, and accounts receivable, client billing and resolving billing issues as needed.)
• Provided excellent customer service and responsive to all customers needs and request.
• Typing correspondence, filing, data entry using Microsoft Excel, Lotus123 and spreadsheet.
• Distributed group schedule.
• Assisted manager with daily needs and planning reservations, parties and special projects.
• Collected food beverages revenues from server and ensuring high quality of accuracy.
EDUCATION AND TRAINING
High School Diploma • CROSSLAND HIGH SCHOOL – Temple Hills,

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