Sr Technical Writer Resumes in US: Santanu

Sr Technical Writer Resume

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Name:

Santanu

Location:

Experience:

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Most Recent Job Title:

Sr Technical Writer

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Objective:

A challenging role as a Documentation Specialist, Technical Author, or Technical Writer for a prospective and high growth oriented company, with possible exposure to the world of Mobile Computing, Network Management, Client/Server, Telecommunications, or Publishing.

Resume Text:

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es include bringing clear, meaningful software product and project knowledge to technical and non-technical users. Travelled to various client sites in US for gathering requirements, technology transit, knowledge transfer, and product implementation.
• Broad experience in collaborative and independent product/project analysis, design, development, testing, documentation, report generation & management, resource planning, and recruitment.
• Over two years of experience in documentation planning and project management.
• Presently working as Senior Technical Doc Specialist, with exposure to the entire Product/Project Development Life Cycle (SDLC), including documentation project planning, departmental training and mentoring.
• Worked exclusively in Publishing and Telecommunication industry for design and development of graphical user interface (GUI), product configuration, installation, and documentation, including software requirements specifications, user interface specifications, high level design documents, test cases, and online help.
• Interacted directly with various clients as a part of the team involved in requirements collection and analysis, this included understanding the features expected by the clients and also educating them about the abilities and limitations of the developer community.
• Technical expertise in document management, content management, knowledge management, developing API documentation and developer reference (SDK), design and development of corporate intranets and various websites.
• Extensively worked on the Telecom and Publishing domains using the latest designing, documentation and project management tools, such as FrameMaker, RoboHelp, JavaHelp, FrontPage, MS Word, InDesign, QuarkXPress, Acrobat, XML Spy, Illustrator, PhotoShop, WebWorks Publisher, MS Project, and Excel.
• Extensive knowledge of developing browser independent documentation using JavaScript, VBScript, ASP, HTML, DHTML, compatible with most popular operating systems.
• Strong familiarity with code repositories and versioning management tools, such as CVS, SourceSafe, and ClearCase.
• Strong organizational and analytical skills, ability to interact with end users, ability to interact and interview cross-functional team members, self-motivated, quick learner, and a dedicated team player.
• Strong ability and experience to aggressively seek out solutions in the challenging environment.

TECHNICAL SKILLS
Technology Tools
Operating systems Windows 95/98/ME/2000/XP, Windows NT, UNIX (SCO/HP), Mac OS 9.x/10 & Classic Environment
Programming languages C, C++, SQL, Java, CORBA, .Net, C#
Databases Oracle 7.3/8i, SQL Server 6.5/7.0/2000, DB2, MS Access
Groupware Lotus Notes
Browsers Netscape, Opera, Internet Explorer, Firefox Mozilla
Internet technologies ASP, DHTML, IIS, PWS
Text editors Notepad, Edit Plus, MS FrontPage, Visual Interdev, MS Word, VI
Documentation Acrobat, FrameMaker, InDesign, QuarkXPress, PageMaker, RoboHelp, WebWorks Publisher
Content & website management Dreamweaver, ActiveX, SiteXpert, Digital Management Server 1.9, Documentum, Workflow Manager 1.9.1
Screen capturing SnagIT, PaintShop Pro, Snapz Pro, Snapshot
Image creating & editing InDesign, Photoshop, MS Visio, CorelDraw, Illustrator
Scripting & mark-up languages HTML, XML, SGML, VBScript, JavaScript
Data compression WinZip, WinRar, Stuffit, Tar
Office suite Lotus Smart Suite, MS Office Suite (Word, Excel, PowerPoint)
Repository & versioning manager CVS, VSS, ClearCase
CRM, Testing & Reporting Clarify, Citrix, Focus, Crystal Reports
Protocols HTTP, TCP/IP, SNMP, VOIP, CMIP, SMTP, FTP
Project management MS Project, MS Excel
Verticals Telecom, Publishing, CRM, Embedded Technologies

EXPERIENCE
High Tech Computer Corporation - Taipei (January 2005 – Present)
Senior Technical Documentation Specialist
HTC specializes in designing and manufacturing world-class mobile computing and communication solutions for OEM (original equipment manufacturer) and ODM (original design manufacturer) customers. To ensure the most rapid time to market for customers, HTC has built close strategic partnerships with world’s leading companies, such as Microsoft, Intel, Texas Instruments, QUALCOMM, Sony, Samsung and Citizen. HTC has been chosen by Microsoft as the best hardware platform development partner for the Windows CE operating system with two divisions—the IA (Information Appliance) engineering division and the WM (Wireless Mobile) engineering division (www.htc.com.tw).
Currently hired by HTC Corporation to work at its Wireless Mobile engineering division in Taipei. Job profile includes coordinating and fulfilling all communication and documentation requirements for its Mobile Application Software Division (MASD), attending cross-functional team meetings for updated information related to specifications and requirements, working closely with channel partners and directly reporting to Technical Director. Working on embedded technologies in the Windows CE environment. Currently engaged in field testing and documentation for 3G, WCDMA, CDMA, GPRS, GSM, and next generation mobile devices and managing the project in collaboration with Microsoft Corporation in Redmond (US). Clients include T-Mobile (UK & US), Verizon Wireless (US), Sprint (US), and Orange (UK), Vodafone (EU), and Cingular (US), besides other local network operators.
The tools used are InDesign, Word, Excel, Acrobat, DreamWeaver, VSS, Visual Interdev, HTML, XML, and JavaScript.
Agilent Technologies, Inc. – USA & India (June 2003 – January 2005)
Senior Technical Author
Agilent offers the OSS network, service and revenue assurance solutions, service fulfilment and problem management monitoring for wireless or wireline networks - SS7, NgN, IP, optical, GSM, and GPRS. It also provides Communications Services and Support by delivering the leading-edge service solution, training, support, expert consulting and certification lab services that help its customers stay competitive in the dynamic communications industry (www.agilent.com).
Responsible for coordinating and fulfilling all communication and documentation requirements for company’s Operations System Support division. Extensively worked with project managers, software architects, and R&D teams in USA and in India for ongoing product development and brand projection of the company’s Network Management System (NMS) products. Offered training and guidance to counterparts and subordinates using presentations, printed materials, and one-to-one mentoring. Also individually contributed towards developing the documentation style guide and internal Web site for the Tech Pubs department (http://tss.osi.com/techpubs). Also contributed towards updating the company intranet, http://be.agilent.com.
The tools used are FrameMaker, Acrobat, RoboHelp, Word, ClearCase, UNIX, Oracle, Visual Interdev, HTML, XML, JavaScript, and Java.
Quark, Inc. - India (December 2000 – June 2003)
Senior Documentation Specialist
Quark is a global leader with a product line that ties together traditional print publishing with enterprise content management, personalization, and tools for creating collaborative, cross-media workflows. The company's industry-leading design, publishing, personalization, and content management software let publishers efficiently create content once and deliver it anywhere.
Supervisory position with responsibility for several ongoing projects. Led a team of six technical writers in fulfilling all communication and documentation requirements of the company. Responsibilities include drawing up technical specifications and WBS, overseeing quality assurance teams, and meeting with external and internal clients. Individually contributed toward developing the style guide and internal Web site for HR, Admin, and Payroll system in Quark (http://www.quark.com). Evaluated software development tools intended to create online help, documentation projects, and reporting applications, and provided knowledgeable feedback to the management, which would influence software purchase decisions. Also responsible for testing and documentation of QuarkXPress software extensions for customers who wanted to customize and enhance their business in the publishing arena. Created business-oriented administrative and financial reports and altered existing reports using Seagate Crystal Reports 7.0/8.x and also carried out the migration of existing reports from Crystal Reports version 7.0/8.0 to version 8.5.
The tools, languages, and software used are C++, UNIX, SQL, EditPlus, Visual Interdev, QuarkXPress, Acrobat, RoboHelp, Word, HTML, XML, ASP, JavaScript, SOAP, WSDL, Silk Radar, VSS, CVS, Quark XDK, Java, and CORBA.
Usha ITIL - India (May 1996 – November 2000)
Technical Author
Usha ITIL is a major churn-out off globally accredited Usha Group and a world leader in Software Consulting Services, custom application development, content management, enterprise application integration and packaged application services, such as SAP R/3, Oracle, and PeopleSoft.
Worked extensively on the CRM and Knowledgeware systems as a member of the R&D team. Contributed toward enhancing the Business Transaction Systems (BTS), and extensively used ASP in creating and editing forms (http://eciosoft.com). Responsible for creating documents for Java applications (for client Web sites), including database-driven programs to allow clients to fill, submit, reset, and update Web pages. Also responsible for studying the client requirements by interacting with the actual users, converting the requirements into high level and detail design specifications, reviewing test cases, creating online help and other end-user documents (http://knowledgeware.itil.com).
The tools used are FrameMaker, Acrobat, RoboHelp, Word, CVS, C++, SQL, Visual Interdev, HTML, XML, ASP, VBScript, and JavaScript.
EDUCATION
• Masters of Science (Ecology), Vikram University, July 1995
• Bachelor of Science (Applied Chemistry), Delhi University, July 1992
• Intermediate Science (DSSCE), Central Board of Sec. Education, 1989
• Matriculate (DSSE), Central Board of Sec. Education, 1987
PERSONAL INFO
Age 32 Years
Languages Known English, Hindi, Bengali, Oriya, Mandarin, and Japanese
Marital Status Married
Passport No. & Validity A2846962 (valid till 2007)
Visa Status Holding Multiple Entry Business (B1/B2) Visa for USA valid till 2014. Also holding Multiple Entry Resident Visa & Work Permit for Taiwan ROC valid till 2007.
Salary Drawn 1.5 million NT$ as annual take home plus benefits
Salary Expected Negotiable/As per your grade
REFERENCES
Available on request.

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