Support specialist Resumes in US-Georgia-Atlanta North: Tennille

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Contact Candidate

Name:

Tennille

Location:

US-Georgia-Atlanta North

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Support specialist

Personal Website:

Objective:

A challenging position providing software support.

Resume Text:

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dates and maintains Visual Basic database with compliant information.
-Work directly with end users to identify, investigate and resolve technical issues.
-Thoroughly document problems and resolutions in the work request database to effectively track customer issues.
-Experience querying database and running reports using SQL.

Training
-Mentor junior programmers in methodologies to effectively resolve customer issues.
-Responsible for assisting in the creation and implementation of training documentation.
-Ability to effectively communicate technical issues to a non-technical audience.

Customer Relations
-Repeatedly recognized by management for focusing on our customers and finding new and better ways to quickly solve issues.
-Serve as a liaison between internal departments and vendors to confirm software updates.
-Educate customers with end user issues on the appropriate actions for problem resolution.
-Provide customer follow up to ensure update has been delivered and is working properly.

WORK HISTORY
2001–Present
Reynolds and Reynolds, Duluth, GA, Support Specialist
2000-2001
OfficeTeam, Atlanta, GA, Administrative Assistant

EDUCATION
2005-Present
Gwinnett Technical College, Lawrenceville, GA
Major: Accounting Expected Date of Completion: 6/2007
2000-2001
Computer Learning Center, Marietta, GA
Computer Programming-Diploma