General Manager Resumes in US-California-Central Valley: Roseanna

Name:

Roseanna

Location:

US-California-Central Valley

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

General Manager

Personal Website:

Objective:

To advance within a company /hotel by applying my superior guest service, knowledge, sales and skills associated with high standards.

Resume Text:

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ws and wage increases. Submit weekly reports such as weekly sales production, sales weekly/monthly forecast, employee hours, MTD revenue, ADR & monthly overview of property wellness.

July 2003 – February 2006

The Inn at Morgan Hill, Morgan Hill, CA
Director of Sales/AGM – Responsible for establishing all sales contacts, group blocks, negotiated client rates. Maintain great relations with clients and follow up with all new groups to ensure satisfaction. Coordinate all client’s conferences, meetings, and banquets. Create personalized menus/events per client’s requests. Inside/outside Sales and Marketing, cold calls, proposals, company rate contracts, work closely with local wineries, corporate business, chamber, convention center, sports and recreation departments. Target new leads & creative ideas to drive more business to our hotel. Attend/Participate chamber events & trade shows. TA commissions, direct billing, weekly schedules & front desk procedures.

May 2001 - July 2003

Pacific Hotels, San Jose, CA
Asst. General Manager – Managed 35 employees; Responsible for Laundry, Restaurant, Front desk, Housekeeping and Janitor departments. Daily management functions, banking, direct billing, guest complaints, weekly schedules, property walks, and regular front desk procedures. Submitted MTD/YTD, revenue & budget reports. Interview, train new employees, payroll and all related human resources.

January 2001 - May 2001

Wet Seal, San Jose, CA
Asst. Manager – Responsible for opening and closing store, customer service, ordering of shipment, timecards, employee schedules, inventory count and daily bank deposits and reports.

August 1999 – January 2001

Image Suntan, San Jose, CA
Head Receptionist – Manager guest service agents, weekly schedules, daily close out and banking drops, customer service, schedule appointments for clients, order products, monitor inventory log, clean beds, file new and existing client’s information and sell new memberships.

Computer Skills – Well versed in hotel operating systems such as Insure, MS, Autoclerk, Profit Manager Libica and Booking Center, Microsoft Windows, ACT, MS Word, Excel, E-mail and Internet