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Nancy
US-Washington-Bellevue/Redmond
Communications Specialist
Use my power of expression to communicate clear, persuasive words that instruct, inform, and inspire.
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ysis: product and system validation, user acceptance
testing, script writing and error reporting
Business Analysis, Research - Evaluation
Siebel, Word, Excel, Outlook, Project, Publisher, Visio, HTML
Talents:
Skilled facilitator, collaborator, coordinator and mentor
Natural marketing writer
Enjoy combination of self managed activity and team work
Ability to manage and adjust to dynamic schedule
Experience creating standard project office methodology
Exposure to PMBOK, P+, and Macroscope
Work History
Functional Specialist
Functional Analyst 10/2004 to Present
Contractor at Boeing through Comforce Technology
Functional Analyst: Design functional documents with a team of engineers.
Write and revise test scripts for system validation and user acceptance
testing. Test the Siebel application through 3 releases: BU Dev., Product
and System Validation and 2 cycles of User Acceptance Testing. Devise
test scripts for Siebel Application as part of test script writing team.
Test Coordinator: Participate with Business Unit Representatives in the
strategic design and development of the Paper Proof of Concept and Online
Proof of Concept exercises. Consult and guide testers during the user
acceptance and training sequences of strategic plans.
Communications Coordinator: Manage and maintain, with minimal supervision,
the business unit strategic communications plan. Manage communications,
create presentations and serve as business unit point of contact for BCS
issues. Design and implement strategic communications plan as part of the
overall Boeing Communication System communication strategy.
Training Coordinator: Manage and maintain with minimal supervision and
only general guidelines.
Writings
Contractor at Boeing through Comforce 10/2004 – now
Portal Services Infrastructure support includes:
Document Portal Services processes by analyzing and evaluating existing
documentation and work with Program Leaders to design and develop standard
documentation. Create and manage plan to review projects at high, medium
and detail level. Develop manager program presentations.
Boeing Communications Systems (BCS)
Devise format and style of Local Work Instruction documents and other
technical documentation. Manage the documentation editing process.
Collaborate with business focals on selection of final changes.
Develop training material and strategize delivery related to Siebel / BCS
application. Collaborate with other training focals on the reference
manuals, scripts, simulations and pilot training deliverables. Develop a
customized SME training package for the Fleet and Airline Support business
unit. Coordinate and update BCS training plan and registration for
business unit.
Technical Writer-Freelance 5/2003 to
10/2004
Design and write several proposals, instructional manuals and technical
pamphlets for a busy entrepreneur
Freelance Writer 1/2000 to
4/2003
Publish commentaries in national service publication.
Write and edit newsletters for local non-profits
Write marketing and fundraising collateral for non-profits
Write and present course on journaling
Design training manuals for self induced smoking cessation
Inspired participation in events and generated donations with written
words displaying enthusiasm
Marketing Collateral for Sales Professionals
Marketing Projects
Business Project Manager 6/1998 to 5/2003
SML Enterprises
Liaison with financial advisors, coordinate travel arrangements,
scheduling
and facilities issues. Collaborate on short and long term financial
planning efforts.
Continue studies in financial planning and analysis. Perform sales
analysis and reporting for Washington State Liquor Sales. Perform pricing
analysis and documentation for Washington State Liquor
Sales reviews. Writing assignments include reports, instructional
materials and presentations.
Customer Program Manager 7/1997 to 6/1998
Crane - Interpoint, Inc.
Customer advocate for custom defense manufacturer
Liaison with defense customers and manage scheduling, changes, source
inspections, and deliveries
Collaborate to resolve delivery issues with executives from Lockheed
Martin, Raytheon, Boeing, HydroAire and other defense suppliers
Write project plans and procedures and develop strategic customer
relations
Marketing Manager, Ethanol Division 2/1993 to 12/1995
K&L Distributors, Inc
Performed break even analysis for product
Managed product marketing research
Managed department budget and reconciliations
Developed marketing program for 6 state territory
Quickly learned all about product and derivative usage, hazardous material
(HAZMAT) handling, government regulations
Interfaced with regulatory board representatives
Developed customer database
Communications Sales Consultant 1/1999 – 2/1992
Metagram America
Sales and consulting with small to medium sized business
Technology Projects
Associate Project Manager 7/2000 to 8/2001
Contract at Pemco Financial Services through CNC Global Consulting
Work with team to standardize project management methodologies. Coordinate
document directories on network server.
Create Project Management Office standard documents, templates, and
reference materials.
Develop Project Risk Management documents and maintain weekly reporting
system.
Project Cost reporting using Access and Excel.
Support Project Managers in tracking, scheduling, and otherwise managing
technical projects.
Plan and manage logistics of project management meetings, facilitate
meetings.
Write HTML code for intranet sites, class work and personal website.
Project Coordinator 1/1995 to 7/1997
Contracts at AT&T Wireless, Space Labs Medical, Microsoft
Project cost reconciliation, budget preparation, cost analysis, and
inventory management
Helped manage project office standardization plan
Managed parts of capacity planning project
Managed sales territory audit for medical supplier using Act!
Compiled sales training manual for medical supplier
Tested software training modules for Oracle Financials database
Methods Analysis 1/1980 – 11/1985
Boeing
Develop process flows
Work with industry to create cost and labor efficient methods improvements
Budgeting and forecasting of labor needs
Negotiate labor forecast with managers
Presentations to management
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FACULTY DIVERSITY FELLOWSHIP 2009-2010 Academic Year
TEACHING FACULTY - Fall 2009 History
TEACHING FACULTY - Fall 2009 History
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