Project Manager, Business Analyst Resumes in US: Shauna

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Name:

Shauna

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Experience:

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Yes

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Yes

Most Recent Job Title:

Project Manager, Business Analyst

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Objective:

Utilize my talents to your benefit. (I love win-win!)

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for an enterprise project to consolidate all pricing functions into the Retalix HQ Pricing system. Defined business tasks; acted as liaison to ensure corresponding business and technical tasks were completed on time. Enlisted to launch and support reporting project, converting reports from disparate legacy systems to a data warehouse/operational data store.
• Provided business and system analysis to successfully roll out Store Item Authorization, saving 4.2m annually on the order and receiving ends of the supply chain. Acknowledged by business & tech teams for transition leadership.
• Established documentation standards, legacy flowcharts, acronym reference.

2004-2005 Hillsborough County Tampa, FL - Operations
• Responsible for compliance of major fiber-optics project impacting Right-of-Way through issues tracking & data analysis; strategize with management on client policies.
• Design Access database, optimize workflow processes for Public Works Right-of-Way Office. Streamline office operations and create Procedures Manual; develop forms.
• Develop management summaries; key member developing 2-yr ROW Fiscal Budget

2003-2004 Pacific Financial Group Las Vegas, NV - Loan Officer
• Learned mortgage business nuances quickly and demonstrated top people and sales skills; invited by owners to join them in opening their second office.
• Support fellow loan officers with streamline techniques and marketing ideas.

1981–2002 Independent Consultant Clients below - Software Consultant
12 years project management 17 years System Design, Business analysis
9 years QA/Testing 15 years software development, programming
AT&T BROADBAND - Telephony: Managed several concurrent projects to support Telephony Call Center Operations, including expansion into new national vendor-operated call centers. Responsible for creating and maintaining cross-functional teams, plans, schedules, business requirements & issues tracking for each project.

RHYTHMS NET CONNECTIONS (DSL provider): Responsible for defining business-to-business requirements between DSL Install Vendors and Dispatch; define and document system requirements for Field Service support.

EXODUS.NET (Internet provider): Managed user business requirements for Siebel Call Center enhancements. Acted as liaison between users and programmers. Wrote functional and programming specs. Conducted UAT (User Acceptance Test). Managed deployment. Streamlined the test and production release cycle.

OPPENHEIMERFUNDS: Responsible for Y2K compliance of the AS400. Supported junior programmers in advanced techniques. Improved SDLC. Implement DBA tools. Installed Siebel Sales Enterprise and reviewed system for functional and business issues. Prepared complete Siebel QA Business & Technical System Test Plan. Documented pre-rollout test findings for management.

SECUTRON CORP: Managed recruiting activities and staff productivity through staff training on PCs, business software, coding techniques, QA. Defined functional requirements for B2B securities data interface. Upgraded company web site.

MONTGOMERY SECURITIES: Developed internal intranet to supply business and IT with critical reference materials; researched and documented missing tactical information. Solicited by Marketing VP for business position.

MARKET WHOLESALE and UNITED GROCERS: Managed inter-departmental task force to reengineer warehouse distribution. Hired & managed technical team to develop functional & tech specs, perform data & code conversion between S36 and AS400, gear the target distribution center for additional products and expanded customer base, and transfer product and clients – all on time, within budget.

HARRAH’S ENTERTAINMENT, INC/PROMUS CORP: Business function analyst for conversion of HR and payroll systems throughout Nevada. Guide users through each step of conversion. Programmer/analyst for slot systems.
Cooperatively with PROVIGO CORP and IMG CORP: Selected as inter-company liaison for retail/wholesale team to design new inventory system for grocery restocking operations, providing grocery retailers with an effective in-store electronic data interface to order, track, and price inventory.

COST PLUS IMPORTS: Relied on for complete analysis, database design, and SDLC time estimate for a Product Replenishment System to improve retail and warehouse operations. Managed data consolidation team for database design, conversion specs, programming, maintenance, QA testing and deployment.

THE PMI GROUP, INC: Identify technical logistics between finance institutions to automate/expedite data flow; prep functional specs, Yourdon Methodology.

APPLE COMPUTER: Business analyst responsible for ad hoc reporting requests. Improved functional flow, analyzed databases, and ensured consistent data reporting, deployed report tools. Improved systems QA. Trained intern on S38 internal structure. Streamlined several programs and processes for efficiency.

FAIRCHILD SEMICONDUCTOR: Managed design, programming, and iterative deployment of a multi-division decentralized AutoQuote system. Conducted design and spec review meetings between cross-functional groups across several divisions. Wrote all functional specifications; managed development team.

1976–1980 Programmer Analyst
CARL KARCHER ENTERPRISES Anaheim, CA
EDWARDS PACEMAKER SYSTEMS Irvine, CA
• Analyst responsible for redesign of database & business processes; automate year-end budget cycle from a labor-intensive three-week effort to a few hours.
• Part of two-man team to reengineer conversion of company off sister-company hardware system in a software/hardware upgrade.
• Interviewed clients to identify business requirements, then design and program new Physician-Patient Pacemaker Tracking System

SKILLS SUMMARY
Project turnaround, program management, uncommon sense, team management, business system conversions , process streamlining, business analysis & solutions, teamwork, risk mitigation, verbal & written communication, documentation, scheduling, develop standards, organization/structure.
DATABASES: IBM DB400, S38, Access, DBMS and Data Warehousing concepts
METHODOLOGIES: Expert in SDLC; Yourdon Structured Design; Analysis & Design
SOFTWARE: Retalix HQ Pricing system, Retalix MDM, Panasophic, Siebel Sales Enterprise, Siebel Call Center, Calyx Point, Remedy, Intuit, BPCS, MicroBank & CheckGard, PCR/RMS and SMS, SilverRun (database design), Hawkeye, Cognos, Lawson, JDE, Synon, Harrah’s Slot System, ACT!, Yardi Property Management, Software 2000, and more built-in-house software and customized shelfware than I can remember! High level of proficiency (including training others) in Microsoft Project, Visio, Microsoft Office (PowerPoint, Word, Excel, Access, Outlook), Windows, XP, MacIntosh, more.

CLIENT KUDOS
(original letters on request)

“Ms. VanderHoek sets the standard… able to rapidly comprehend a task and deliver an instantaneous, accurate, and presentable product… exceptional qualifications and work ethics.”
Professional Engineer, Manager, Hillsborough County Right-of-Way

“Really nice work!” Director of IT Sales & Marketing, Winn-Dixie

“Outstanding efforts… proves complex projects can be very successful.”
VP of Distribution, Market Wholesale

"Showed real strength and leadership. Very good at meeting objectives."
MIS Director, Fairchild Semiconductor

“Shauna was key…. The project was successfully completed four months ahead of schedule.”
Project Manager, Harrah’s

"Excellent communication skills. Very thorough. High quality. Positive influence. Very complete in estimating project scope. User-friendly."
MIS Director, Cost Plus Imports

“Demonstrated top-notch project management skills…. professionalism & technical expertise has benefited the entire team.”
AVP, Sales and Marketing Systems Development, OppenheimerFunds

“Thanks for the outstanding job… very pleased” President, United Grocers

“[Shauna has] strong interpersonal and organizational skills, tenacity to complete extremely difficult schedules, a high level of ownership. I am impressed by her coordination ability and detail of documentation.”
Director of MIS, Provigo Corp.

"Thanks to Shauna, the project was on time and within budget."
VP of MIS, Market Wholesale

"Shauna’s technical expertise is only exceeded by her interpersonal skills. Brought a great deal of insight to the firm."
President, Secutron Corp.

“Your professionalism, attention to details and just plain experience has been a great thing for us.”
Practice Manager, Siebel