Collector 1 Resumes in US-North Carolina-Charlotte: LaKesha

Collector 1 Resume

Contact Candidate

Name:

LaKesha

Location:

US-North Carolina-Charlotte

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Collector 1

Personal Website:

Objective:

To obtain a suitable position to enhance my knowledge and allow me to grow.

Resume Text:

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ommunication skills, financial counseling, risk management, customer service oriented, effective listening

Education

Bachelor of Arts, Criminal Justice, May 2002
Johnson C. Smith University
Minor: Sociology
Certified Optometric Assistant

Work History

April 2005 – present
Wells Fargo Home Mortgage, Fort Mill, SC, Collector 1
• Understand and implement State and Federal regulations governing collection practices.
• Communicate professionally with diverse cliental to resolve financial difficulties.
• Evaluate mortgagors’ financial hardships, negotiate terms and conditions for possible repayment, and make referrals to outside borrowing and counseling agency.

Resume of: LaKesha D. Williams, page 2

• Assist homeowners that have been affected with natural disasters (Special Handling Team)
• Create Power Point Presentation for Default Service Management
• Conduct new employee training side by side
• Assist the Facility Leadership in planning and implementing new policies and procedures

March 2003-March 2005
Time Warner Cable, Charlotte, NC, Customer Operations
Customer Service Representative
• Coordinated customer appointment scheduling
• Conduct new employee training side by side
• Analyzed billing statements, actively interacted with contractors
• Assist customers with technical troubleshooting
• Direct Sales Representative
• Collect on past due and delinquent accounts to insure solid company revenue
• Open new customer accounts and schedule new installations

August 2002- March 2003
ArchWireless Telecommunications, Inc, Charlotte, NC, Collections Department
Collector
• Re-issue lost, stolen, or damaged equipment
• Updated customer personal information
• Managed Southeastern accounts to help cure delinquencies
• Interactively worked with Regional Sales Representatives, Human Resource Departments, and Accounts Receivable
• Managed 60-90-120 day accounts to effectively cure delinquency
• Contacted Commercial/ Residential accounts about outstanding balances with bulk invoices

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