customer care and call center Resumes in India: pritesh

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Contact Candidate

Name:

pritesh

Location:

India

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

customer care and call center

Personal Website:

Objective:

To contribute in the enhancement of an organization by offering a unique blend of strong communication skills, quality and language skills gained during Education and Professional courses that will let me make an immediate contribution to your organization.

Resume Text:

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Higher Secondary from CBSE (Ghaziabad)
Senior Secondary from CBSE (Ghaziabad)
Graduation (B.A.) from Guwahati University (Assam).

TECHNICAL QUALIFICATION:

Courses in Computer Hardware

 Assembling and Maintenance of PC
 Installing of software’s & operating systems
 ANTI-Virus – Overview

Software Exposure

 Operating system Win98, Win2000, Win-XP
 Packages MS-Office

POFESSIONAL EXPERIENCE:

BHARTI TELE-VENTURES PVT. LTD (Sep-03 - till date)

Designation: Senior Customer Care Officer (Customer Interaction
Group)

Role and responsibilities:

• Preparing Escalation MIS of the complaints to other departments.
• Work involves resolving customer queries using eCRM tools & Software for Order management, Conflict resolution, Billing etc.
• Resolving escalated cases.
 Building customer relationship
 Handling Corporate Emails.
 Handling corporate billing issues.
 Handling Fraud Management.
 Handling Waiver Management
 Coordinator for resolving payment escalation cases.
• Giving call backs to the customers in case of billing related cases

Achievements:

• Awarded the best team quality performance award for 3 months in a row.
• Awarded the Consistent Performer accolade for exceeding overall performance benchmarks.
• Got appreciation from client side for maintaining good and consistent quality.

Currently (from 22nd May 2006) Working at the corporate office of Net4 India Limited (ISP Company) as an Customer Support.

PERSONAL INFORMATION:

Date of Birth : 12th Dec 1979
Languages known: English, Hindi and Assamese.
Marital Status : Single
Father’s name : Mr. Rabin Saikia

Place
Date (Signature)