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Chris
US
5-10 yrs
Facilities Coordinator
I would like to introduce myself as a talented Facilities Coordinator with over 12 years of experience in the Biotech Industry. That experience includes document control in QA, lab equipment maintenance, calibration system management, vendor relations and account management, work order database creation and management, technical and process troubleshooting, ISO 9001 procedure development, training in emergency response as an ERT member (with actual emergency experience), project management, security systems management and so much more. I am reliable, resourceful, creative, and dependable. My customer service satisfaction is always 100%.
If you are looking for a star to help your Facilities team shine, look no further. My experience, strong work ethics, limitless capabilities and can-do attitude would be the sparkling finishing touch to round out your team at Galileo Pharmaceuticals, Inc. Do you need a vacation? You can enjoy it knowing that your department is in good hands when I am on board.
I look forward to hearing from you, and I would appreciate the opportunity to further discuss my qualifications in relation to your needs. Please don’t hesitate to call me should you have questions or need further clarification on any points in particular. Thank you for your consideration.
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ing
* Landscaping crew interfacing
* Main Facilities, emergency and security contact
* Mail service, copying, oversee reception training
* Manage, maintain office equipment and service contracts
* New hire set-up/termination processes
* Office, department, building moves
* Office supplies inventory and ordering
* Oversee conference room scheduling, set-ups
* Prioritize and balance customer service, production continuity, personnel safety
* Project management
* Purchase order requisitions
* Security systems coordinator
* Vendor relations and account maintenance
Philosophy
I take responsibility for my entire department as a team, and pride in providing superior customer service, a strong work ethic, and a can-do attitude toward every project.
While maintaining a balance of customer service, production continuity, personnel safety and overall company goals, my answer will always be, ”YES, I/we can help you with that.”
Every individual deserves the same amount of respect, regardless of job title. A production manager, salesperson or shipping associate may have a more direct role in business function, but the janitor’s work is just as critical as customer & technical support. Everyone has an important job to do.
As a supervisor/manager, I take responsibility for my subordinates’ success. By providing them with challenges, setting goals and giving guidance and constructive criticism during ongoing projects, they can reach and exceed their goals and excel in their careers.
It is important to know that you can learn from your subordinates as well as teach them.
_______________________________________
OBJECTIVE
A Facilities Coordinator, Supervisor or Facilities Administrative position
HIGHLIGHTS
6 years Facilities / Operations experience with maintenance and calibration of Facilities and Lab Equipment, Vendor Contract Acquisitions, Environmental, Health and Safety knowledge, Work Order System Development, Project Management
6 years QA / Operations experience in Document Control, Equipment Calibration, Manufacturing Process Development, Technical Writing
front-line experience in an ISO 9001 Certification process; working knowledge of ISO standards
Computer proficiency in both Macintosh and PC using MS Word, Excel and other Microsoft applications, MS Access and FileMaker Pro databases, PageMaker, QuarkXPress, Illustrator and some Photoshop; Network file servers, Lotus Notes, GroupWise, Outlook, Internet search engines, some AutoCAD experience
Excellent verbal and written communication skills, with a command of and respect for the English language
Talents: Troubleshooting in a variety of environments; strong documentation control / process experience; team oriented, strong team-builder, instructor and trainer; excellent people skills
Employment History
6/93 – 11/05
CLONTECH Laboratories Mountain View, CA
6/00 – 11/05
Facilities Coordinator
Acted as interim Environmental, Health and Safety contact until an EH&S Officer and a Technician were brought on board. This included coordinating hazardous waste removal, scheduling ergonomic evaluations, and tours with Fire Department Inspectors and Asset Management Agents
Developed a program to improve care and maintenance of all laboratory equipment, handling service contracts, warranties, and arranging for repairs as needed
Identified and replaced several overpriced and/or under-qualified vendors utilizing a third-party service vendor for calibration and maintenance of high-end Beckman-Coulter equipment
Developed an interactive work-order database for integration into the Lotus Notes e-mail system, increasing Facilities production by 75%
Responsible for selection, requisition and maintenance of facilities service contracts, main contact for security and fire safety monitoring, Security Systems Coordinator, Calibration Program Coordinator, semi-annual training of Production and R&D Scientists on ISO 9001 procedures
Aassign, instruct and advise Facilities Technicians on a variety of tasks
8/97 – 6/00 CLONTECH
Quality Assurance Associate
Improved document shipment error rate by 40% by creating the company’s first document control system for product analysis certificates (PACs) and protocols
Developed / restructured several procedures; authored and maintained work instructions toward obtaining ISO 9001 certification
Developed a program for annual calibration of all lab equipment, maintaining contracts with five service vendors; Set up databases for tracking and departmental cost reallocation
Document Control duties included distribution of new and revised documents, removal of obsolete and discontinued literature; Generation of PACs with lot-specific QC data; MSDS generation, engineering change notice (ECN) processing; Creating and updating work instructions, procedures and quality records; Final release of new products, and maintenance of QA master files
Quality Assurance duties included QC inspection of all incoming OEM products; Quarantine, research and follow-up on nonconforming products, generating nonconformity reports; Maintenance of calibration contracts, purchase orders and technician schedules
CLONTECH
8/94 – 8/97
Quality Assurance Assistant
Developed a system for control and distribution of all product literature and PAC generation, significantly reducing literature-shipping errors; File maintenance, manufacturing batch record (MBR) revisions, data entry of all product information into SYMIX upon its initial implementation, and processing return authorizations and returned goods
CLONTECH
6/93 – 8/94
Marketing / Marcom Support
General office support, trade show arrangements, revisions to product literature, brochures and marketing collateral, mailing list entry, customer literature requests, various marketing projects
Golden West & Advantage Temporary Services Cupertino, CA
4/92 – 5/93 Various Temporary Office / Administrative Positions
Fire Master San Jose, CA
11/90 – 4/92
Customer Service, Life Safety Division
Created and maintained a highly functional office for a large fire sprinkler franchise, restored contact with previously neglected clients and reestablished lost accounts; scheduled and routed field services for 3 technicians, compiled weekly job reports, ordered parts and supplies, followed up sales leads, prepared professional bids, quotes and reports, maintained customer files
Previous Related Work Experience:
Van Room Specialist and Scheduler at Outreach Transportation Services; Assistant Buyer and Lead Administrative Assistant at Comfort Zone Waterbeds; and Retail Customer Service for the Navy Exchange at Moffett Field
EDUCATION
Experience rated equivalent to a 4-year degree
Graduated Santa Clara High School
SEMINARS / CLASSES
Facilities Management
Excel level II
Franklin Covey Time Management
FileMaker Pro level II
Records Management
The Excellent Assistant
Business Writing and Grammar Skills
In-House Training
Biotech Concepts for Non-Technical People
Interviewing Skills
CPR for Emergency Response Team
BACKGROUND REPORT
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