Warranty Representative Resumes in US-California-Silicon Valley/San Jose: Anita

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Contact Candidate

Name:

Anita

Location:

US-California-Silicon Valley/San Jose

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Warranty Representative

Personal Website:

Objective:

Seeking a challenging career with a progressive organization which will utilize my skills, abilities and experience in management, customer service, operations and accounting.

Resume Text:

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COE.
• Coordinate with construction/sales final walk schedules.
• Coordinate and oversee all subcontractor warranty repairs.

2/9/04 – 4-05 Maintenance Manager – Construction
• Schedule and oversee field personnel, superintendent, administrator and sub-contractors.
• Identify and resolve problems and inconsistencies, determining appropriate corrective procedures.
• Handle Mold Remediation projects, and ensure all projects are on time and within budget.

11/02-2/19/04 Office Manager-Bookkeeper – Multi Residential
• Oversee and provide guidance to on-site managers.
• Coordinate and schedule maintenance personnel, outside vendors.
• Complete operational duties for 9 properties; payroll and payroll taxes, A/R, A/P, deposit disbursements.

11/98 - 5/02 Service Manager – Construction
• Direct 8-10 Technicians, 2 Dispatchers, 1 purchasing agent.
• Ensure timely service is achieved and provide customer satisfaction.
• Administer and provide support to dispatchers.
• Monitor and evaluate performance of service employees.
• Conduct monthly meeting to improve individual & organizational productivity.
• Prepare quotes and contracts, invoice billing, collections.
• Maintain and audit customer’s gate system via remote computer.

6/95 - 11/98 Project Coordinator 469 units – Multi Residential Housing
• Monitor and audit progress of maintenance dept. and vendors, inspecting quality of work.
• Schedule apt turnover work through various vendors in a timely manner.
• Maintain work order database program, A/P to include check processing.
• Set-up and maintain security software program for automated gates.

4/92 - 4/95 Resident Manager – Multi Residential Housing
• Supervised staff of 3. Responsible for rent collection, deposits and income statement.
• Locate cost effective vendors, monitor quality of work. Successful completion of major rehab project.
• Assist with budget preparation.

Management Responsibilities:
As the service manager for Northern California’s largest gate company I was successful in leading my department out of a significant deficit during my first six months. I worked closely with my technicians, dispatchers, upper management, and customers to ensure timely service and reliable communications were achieved. I accompanied technicians in the field where I was able to meet customers and resolve sensitive issues. My responsibilities entailed hiring, reviews, locating training programs, personnel training, and providing hands on management working side by side with my employees. Other duties included collections, resolving customer conflicts, preparing quotes, inventory control, vehicle inspections, approving contracts, creating sales commission program for my department.

In the Real Estate field: director and coordinator of major properties, which included inspection of facilities to determine need and the extent for services, personnel training, leasing, collections, A/P to include processing checks, deposit disbursements, monitor security gate system. Effectively ran an office pursuant to company policies and procedures, and resolved resident issues.

Education: Certificate of Completion Software Applications:
in Business Administration Execudata Horizon - Yardi Word
American Contractor – Master Builders Excel
* California Real Estate License Maintenance Supervisor II File Maker