Director, Strategic Services Resumes in US-Michigan-Detroit: Sandra

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Contact Candidate

Name:

Sandra

Location:

US-Michigan-Detroit

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Director, Strategic Services

Personal Website:

Objective:

Exploring career opportunities to utilize Account Management and Client Relations experience in a challenging assignment, while actively supporting the optimal performance of a progressive organization.

Resume Text:

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ction.
• Proficient in advanced business software applications.
• Expertise in meeting stringent organizational goals and standards.
• Well organized with excellent detail skills.
• Proven communications, interpersonal and presentation abilities.
• Effective in individual role or as team player.
• Owned and operated two successful antique shops in addition to working full time as a relocation paralegal in a Fortune 500 corporation.
• B.A., Management of Human Resources.

PROFESSIONAL EXPERIENCE
Director, Strategic Services, GMAC Global Relocation Services, Detroit, MI Jan. 2006-May 2006
• Provided consultative services to operations, account management and business development teams.
• Reviewed/analyzed relocation policies, client policy benchmarking, client relocation policy writing.
• Facilitated new client implementations including preparation of action plans, development of forms and training necessary personnel.
Client Relations Manager, GMAC Mortgage, Relocation Division, Troy MI May 2002-Jan. 2006
• Assumed wide-ranging corporate client relationship duties.
• Developed and maintained strong working relationships with corporate clients, third party companies, GMAC Global Relocation Services, GMAC corporate accounting, relocation mortgage operations, sales staff and GMAC Mortgage centers.
• Managed escalated corporate client/transferee issues regarding mortgage programs and relocation policies.
• Played key role in delivering responses to seven RFP\'s from corporate clients/prospects and served as participant in final presentations.
• Provided client advisement concerning relocation mortgage, relocation policy, analysis of mortgage subsidy programs and recommendations for improvement/cost savings.
• Delivered training/guidance for GMAC Mortgage operations, sales and support staff members for corporate client policy changes and procedures.
• Implemented dedicated client team objectives while tracking their progress, training and overseeing strategies to increase mortgage conversion/client retention rates.
• Reviewed and delivered recommendations to management on corporate client agreements associated with relocation mortgage services.
• Directed collection of outstanding direct bill invoices from clients as well as assisted corporate accounting in recovering lost payments.
• Achieved 100% Client Satisfaction Rating in 2003, 2004 and 2005.
• Played key role in increasing revenues with 11 key accounts while increasing production by 20%.

SANDRA HAYWARD, Page Two

Senior Relocation Analyst/Legal Analyst, Prudential Relocation, Valhalla, NY (1998-2002)
• Legal liaison with Prudential Relocation regional offices including Canada.
• Identified regional office issues for solutions and assisted with resolution.
• Directed regional litigation files and coordinated with local outside counsel on litigation procedures.
• Assisted in development of internal legal database for policy and procedures.
• Assumed full responsibility of legal database including maintaining, updating, training and responding to inquiries for legal department.
• Researched and maintained legislative/regulatory information on relocation/real estate industries.
• Authored critical alerts regarding upcoming changes in state regulations and statutes.
• Developed effective guidelines/processes for management of clients\' bankruptcies.
• Assisted outside counsel in filing proof of claim in client bankruptcy on behalf of Prudential and provided monthly status report on client bankruptcies to Prudential Financial Reserve Committee.
• Recipient of quarterly bonus as nominee for special customer service based client feedback.

Business Analyst, Prudential Relocation, Valhalla, NY (1997-1998)
• Served as Business Analyst on critical process reengineering project within Prudential Relocation.
• Facilitated focus groups/information gathering discussions to analyze current business processes at Prudential Relocation while aiding analysis/redesign of relocation business processes.

Team Leader/Senior Relocation Counselor, Prudential Relocation, Nashville, TN (1993-1997)
• Consulting with transferring corporate executives, liaison between corporate client HR and Prudential Relocation, while interacting directly with corporate client contact.
• Conducted home sale inventory management, client quarterly and annual reviews, and Prudential monthly management reviews.
• Authored international relocation manual establishing policies/procedures for international relocations as well as cross border between Canada and the U.S.
• Conducted international relocation seminars and focus groups at all NORTEL North American facilities while providing coordination between NORTEL HR Resourcing, transferees and relocation counselors.
• Directed staff of 30 employees including relocation consultants and property management counselors, financial analysts and administrative support.