HR Administration Resumes in US: Deidre

HR Administration Resume

Contact Candidate

Name:

Deidre

Location:

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

HR Administration

Personal Website:

Objective:

To obtain and secure a position as a Administrative or Clerical Assistant with an established organization utilizing my people skills, computer knowledge and experience.

Resume Text:

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ccess HR Portal on the website. Assisted with training course registration, Worked off line with Recruitmax, getting information from online applications, resumes, and other information and applied applicant for posted requisition applying for.

CUSTOMER RELATIONSHIP MANAGER 2003 - 2004
Sitel Corporation Austin, Texas

Managed Files of customers, handled inquiries of Automotive Warranty concerns. Acted as a Liaison for customers with dealerships and other inter-business departments and third party vendors, worked on the Assistance Team to get timely resolutions for customers concerns when files have been opened for a extended period of time. Handled inbound and outbound calls. Effectively resolved customers concerns in a timely matter, documented customer concerns and complaints, coordinated call backs for customers.

CUSTOMER PRIORITY SERVICE REPRESENTATIVE 2002-2003
Dell Computer Corporation Round Rock, Texas

Assisted in full system returns, assisted in sales and customer care escalations. Effectively resolved customer concern and issues dealing specifically with escalated calls from sales and customer care. Wrote sales orders, mailed catalogs, submitted price quotations and/or similar data to customers as required. Informed functional departments of product delays and shortages.

PROJECT X REPRESENTATIVE 2002-2002
Dell Computer Corporation Round Rock, Texas

Provided day-to-day customer service to Dell customers while recognizing, documenting, and relating trends on Customer Service issues to the CART Team to facilitate case of analysis. Aided in the coordination with other departments to implement timely and efficient solutions on issues that arise, utilized call control and avoidance techniques to assist the customer in finding their solutions. Assisted in notification of customers on delayed orders contingent to the mail order rule. Assisted in outbound calls to customers regarding duplicate order errors that were placed on the internet or by sales department. Worked with CPS(Customer Priority Services) on returns and other escalated issues.

CUSTOMER CARE REPRESENTATIVE 2000-2002
Dell Computer Corporation Round Rock, Texas

Provided customer service to Dell customers while providing the best possible customer experience. Selected as a Mentor to provide on the job training of new customer service representatives. Responsible for resolution of escalated issues. Responsible for acting as a liaison between the customers, manufacturing, sales, technical support and financial services to resolve status, production, delivery and other miscellaneous inquiries via phone.

CUSTOMER CARE REPRESENTATIVE 1999
AT&T Wireless Austin, Texas
Handled incoming calls and problem resolution. Handled billing inquiries, trouble shooting of wireless phones, determining whether the problem was coverage or equipment. Attended NT Training and AXYS 3.7.

HOST/RESERVATIONIST 1997- 1999
Isle of Capri Casino & Hotel Westlake, Louisiana
Handled incoming calls to Casino, including hotel reservations, events planning and complaint resolutions. Managed data base of Casino patrons. Hosted various concerts and events.

ADMINISTRATIVE ASSISTANT 1995- 1997
Res-Care, Inc. Houston, Texas
Assisted Vice President for the Houston Development Office. Handled general office duties, including receptionist, appointment scheduling, office correspondence, cost reporting and accounts reconciliation. Managed Trust Fund Accounts for Texas Department of Health patients and processed Licensure Renewals for the ICF/MR Facilities, and worked as a Notary Public.

EDUCATION
CERTIFICATE
MICROCOMPUTER APPLICATIONS 06/1995
Houston Area Urban League Houston, Texas

CERTIFICATE 04/1995 CLERICAL/FRONT OFFICE Houston, Texas
Houston Area Urban League

CERTIFICATE 06/1985
NURSING ASSISTANT
Northway Healthcare Center Houston, Texas

DIPLOMA 1980-1984
LaGrange Senior High School Lake Charles, Louisiana

SKILLS
 Email
 Typing
 10- Key
 Word Perfect 10http://m02.mail.netscape.com/17673/nc/en-us/Mail/display-message.aspx#
 Word
 Excel
 Facsimile
 Phone
• Recruitmax
• Peoplesoft

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