AAA Absolute Plumbing Corp Resumes in US: Ginny

AAA Absolute Plumbing Corp Resume

Contact Candidate

Name:

Ginny

Location:

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

AAA Absolute Plumbing Corp

Personal Website:

Objective:

Dispatch technicians in service industry

Resume Text:

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xible, responsible

Experience:
October 2005 to May 2006 AAA Absolute Plumbing Corporation Dallas, TX
Dispatch
• Received and scheduled calls from residential and commercial clients.
• Coordinated schedules with clients needs in a prompt timely fashion.
• Implemented a “Customer Satisfaction” program.
• When work was completed; entered all billing information in QuickBooks.

August 1999 to October 2005 KB Services, LLC Wheat Ridge, CO
Dispatch
• Answered a high volume of calls in a fast-paced environment.
• Scheduled technicians for bids and service calls for commercial and residential customers.
• Map page each request for service; dispatch to technician and call client advising them technician is in route.
• Demonstrated awareness of customer’s concerns and need for expedited service.
• Reviewed and handled complaints and assured customers of our willingness to resolve their concerns.
• Developed an excellent rapport with contractors and customers.
•
February 1999 to August 1999 Anthem Blue Cross Blue Shield Denver, CO
Customer Service
• Assisted policyholders on a personal level and over the phone.
• Meet needs of clients and facilitated benefits of their health insurance.
• Expedited questions from policyholders through various methods of research

February 1998 to February 1999 CCI Plumbing, Inc Lakewood, CO
Dispatch
• Handled incoming calls from commercial and residential customers.
• Implemented receiving calls from large service vendor.
• Map paged and scheduled calls for service.
• Projected an attitude of service professionalism and eagerness to serve.

June 1994 to October 1997 Pope Plumbing, Inc Dallas, TX
Dispatch & Scheduling
• Excessively large high volume of incoming calls from insurance clients and residential customers.
• Received faxed requests from service contractors then called customers for service daily.
• Called clients, advised them the technician was in route, and then dispatched to technician
• Via the computer tracked vehicles with GPS, as requested by Supervisor.

August 1990 to May 1994 Answer USA Dallas, TX
Office Manager
• Supervise, manage, schedule, and train up to 25 person office staff.
• Prepare for weekly meetings regarding accounts received from acquisitions.
• Promoted positive image by installing the Team Concept with each employee.
• Oversaw bank transactions, payroll reports, and sales.
• Assisted Accounting Manager with billing and collections as needed.

July 1986 to August 1990 US Life Insurance, Dallas, TX
Correspondence Supervisor
• Supervised and trained 10 correspondents regarding insurance questions and benefits.
• Dictated letters on all complaints received from the State Board of Insurance.
• Received phone calls and letters regarding individual life, health, universal life, and annuity policies.
• Researched files, status sheets, and calculated cash and loan valves.
• Responsible for interviewing and hiring, and giving performance reviews.
• Attended meetings regarding new products and taught employees regarding new products.

May 1972 to July 1986 American General Life Insurance Dallas, TX
Senior Telephone Correspondent
• Entry-level position regarding policy changes.
• Received extensive training regarding policies and the benefits provided on insurance policies.
• Promoted to correspondent that required writing letters regarding individual policies.
• Ultimately promoted to Senior Telephone Correspondent and trained new Telephone correspondents.

References: Furnished upon interview

Education

• Graduated Santa Ana Valley High School, Santa Ana, California
• Completed letter writing course at SMU
• Completed letter-writing course offered by Managements Concepts, Inc.
• Completed Model-Netics course offered by AGGIC
• Completed Phase I Supervisor/Management Skills program offered by US Life Insurance

Knowledge

• QuickBooks Pro and QuickBooks Premier
• Microsoft Excel & Microsoft Word
• Wintac
• CRT, Life Com 82 & 85
• Typing approximately 40 words per minute
• Tele-Data, Telscan I & II, Startel
• Micro Film and Micro Fiche
• 10 Key

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