Customer Serive Rep/Quality Assurance Specialist Resumes in US-New York-New York City: Lorraine

Customer Serive Rep/Quality Assurance Specialist Resume

Contact Candidate

Name:

Lorraine

Location:

US-New York-New York City

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Customer Serive Rep/Quality Assurance Specialist

Personal Website:

Objective:

I enjoy a challenging work environment and get along well with co-workers. Along with being focused and disciplined with a strong work ethic, I adapt quickly to a continually changing work atmosphere. I am a quick learner and know my ability to develop rapport with others and my open communication style would make me a valuable asset to your team.

Resume Text:

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ions, Growth Power, ESM Contact Management Software

Experience
GretagMacbeth, LLC New Windsor, NY
Quality Assurance Specialist and Client Service Rep. 1997 - Present

• Implemented ISO 9001-2000 worldwide. Created and chaired a management team of employees to perform internal audits and training sessions that accomplished the goal of achieving and maintaining ISO certification.
• Develop and maintain databases for the quality assurance department to monitor supplier and internal quality performance programs. These databases save the company $100,000 in efficiencies per year.
• Trained SAP super user. Chosen by upper level management to implement SAP for sales and distribution in North America. Trained worldwide sales team on how to use the SAP system.
• Manage all aspects of customer service and order fulfillment for the e-Business department. Processed $2.5 million dollars worth of business in 2005.
• Personally chosen by the e-Business director to manage all customer relations and order processing worldwide as the department expands in 2006.
• Proactively communicate to all customers when potential issues arise with their orders. This approach has caused a 30% decrease in customer complaints.
• Handles trunk lines of 80 to 100 calls per day with Customer Service associates plus two private lines.
• Order Entry – averaging 25 to 30 orders per day.

Middletown Recreation and Parks Department Middletown, NY
Program Coordinator, Instructor 2003 - Present

• Founded a program for children and teens interested in the performing arts to learn drama, dance, and vocal instruction.
• Develop all sales and marketing strategies for the program. These strategies have increased enrollment from 0 to 40 full time students.
• Produce and direct two performances per year that the entire student body participates in. These performances are consistently produced within budget with very little outside funding.
• Instructor of Children’s Drama, Tap and Musical Theatre Dance.
• Maintain good rapport with the parents/guardians of the students.

Education
AA - Liberal Arts - Orange County Community College
High School Regents Diploma, Middletown High School

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