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Receive incoming calls pertaining to new patient appointments for nine physicians, register patient and schedule initial consultation. Refer to the appropriate physician based on the skeletal area and injury and or urgency of said appointment. Collect pertinent information to facilitate collection of said services. Respond to new patient questions and concerns. Assist operators in receipt of all other incoming calls as needed in order to maintain an orderly, professional and expedient communications department. Receive all emergency appointment calls and make same day or next day appointments based on injury. Assist in maintaining equipment in working order. Receive and distribute mail and documentation accordingly
Medaphis Corporation
Account Administrator 9/97 – 6/98
Medical claims processing, insurance verification, billing, follow-up and collection
Ability to initiate, receive, handle and resolve daily account inquires from insurance companies and patients in a timely and professional manner. Skill in persuasive reasoning in order to affect collection. Inputting receivables, payables, reports and orders
M.S. Fox & Associates
Administrative Assistant 6/97 – 9/97
Giving and receiving information in person and on the telephone, resolving problems, situations and explaining practices and procedures. Interacting diplomatically with the public in a high volume setting
Typing skills sufficient to prepare correspondence, receivables, payables, reports and orders
Setting priorities while dealing with a diversified workload
Diverse duties as assigned
Fleck Property Management
Accounts Receivable Clerk/ Collections Representative/Accounts Payable Clerk 02/97 – 7/97
Ability to receive, handle and resolve daily customer service and collection inquiries in person or on the telephone in a professional manner. Communication skills negotiating effectively and collection rent in a timely manner
Making rental payment arrangements, payment exceptions, settlements and adjustments, with an emphasis on affecting collection
Heavy and diversified workload with emphasis on completing assignments in a timely manner in order to meet deadlines
Speed and accuracy inputting receivables, payables, reports and orders and mailing out checks to appropriate parties
Writing skills sufficient to initiate and respond to professional correspondence
UCLA Medical Center
1981- 1995
Senior Collection Representative
Ability to effectively collect monies owed from patients and third parties in a timely manner.
Written and telephonic communication skills to collect insurance and/or billing information. Payment posting to include arrangements, exceptions, settlements and adjustments
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FACULTY DIVERSITY FELLOWSHIP 2009-2010 Academic Year
TEACHING FACULTY - Fall 2009 History
TEACHING FACULTY - Fall 2009 History
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