Medical Customer Professional II Resumes in US: Sabrina

Medical Customer Professional II Resume

Contact Candidate

Name:

Sabrina

Location:

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Medical Customer Professional II

Personal Website:

Objective:

To be a great asset in a professional organization where my skills will contribute to company growth.

Resume Text:

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Florida

Customer Service Professional II/Assistant 2/ 2002-Current

My responsibilities are to take medical imaging calls, enter data, dispatch engineers, coordinate service appointments, maintain unassigned ticket report, monitor call center stats for incoming calls, monitor the leftover ticket tally analysis, generate overflow schedules for on-call /after hour technicians, collect purchase order numbers special pay accounts and update mailing list. Supervise six employees in report monitoring from the escalation team.

Sprint Jacksonville, Florida

Customer Service Specialist

09/2000-01/2002

My responsibilities were to answer seventy to eighty incoming calls per day. The incoming calls consisted of customer servicing with accounts, explaining new products offers, upgrading services, update accounts, data entry, teaching customers how to use equipment purchased, long distance and local toll sales, and maintain service levels.

Medpro
Jacksonville, Florida
Medical Billing / Account Specialist 10/2000 – 08/2001

My responsibilities were distributing claims, worked appeal letters, entered data, collected third party reimbursement accounts, distributed patient pre-op information, created patient referrals, collected on past due patient accounts, and processed Medicare claims.

Sabrina Alice’ Hayes Continuation of Resume:

Healthcare Financial
Jacksonville, Florida
Referral Specialist/CSR 02/1999-10/2000

My responsibilities were distributing claims, collected on third party accounts, updated referrals, educated patients with procedure preps, scheduling procedures, distributed patient pre-op information, created patient referrals, worked directly with physician’s orders, faxes and via email.

Precision Response Corporation Jacksonville, FloridaTeam
Lead / Quality Assurance Specialist
9/1998 – 11/1999

My responsibilities were to collect on overdue accounts for a major credit card company, produced sales for additional credit card services, assisted with team management of fifteen associates. I assisted with team training updates. I worked the customer retention area with credit management. Monitored calls of phone associates through an audiovox dialer system.

University of Florida
Jacksonville, Florida
Cardiology Follow Up Specialist
9/1997 – 9/1998

My responsibilities were to follow-up on all outstanding medical insurance invoices and work them to closure for month end, received and directed calls to patients and insurance companies concerning unpaid claims, mailed correspondence letters to appeal insurance denials, utilized medical coding and medical terminology, requested medical records for claims code correction, worked claims from a report print out and letters assigned to my region.

Baptist/St Vincent’s Primary Care Jacksonville, Florida
Office SpecialistII/Medical Assistant
1995-1997

Front Office: Checked in patients, registered new patients information, verified insurance, updated demographics for existing patients, scheduled appointments, coded super bills with ICD-9 and CPT books, post payments, collected co-payments, Prepared and maintained the medical records with patient confidentiality, called insurance companies to verify patient eligibility.

Back Office: Prepped patients for medical procedures, took lab specimens from doctor’s orders, administered injections, assisted physician with patient procedures, provided first aid on a basic level, charted patient’s vital signs and symptoms, and utilized medical office equipment for patient care.

COMPUTER EXPERIENCE:

MEDICAL MANAGER ▪ WINDOWS XP ▪ EXCEL ▪ POWERPOINT ▪ LOTUS NOTES ▪ IDX ▪ MEDIC ▪ J D EDWARDS ▪ CITRIX

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