Field Collector III Resumes in US-Arizona-Phoenix: Andrea

Field Collector III Resume - Click here to send us your resume

Contact Candidate

Name:

Andrea

Location:

US-Arizona-Phoenix

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Field Collector III

Personal Website:

Objective:

• Investigating and researching liabilities and missing tax returns for the four major tax types (sales, withholding, corporate, and individual)
• 30% time in the field performing routine duties to assist in the collection of taxes due to the State of Arizona including but not limited to:
 Customer Relationship Management
 Service of levies, subpoena’s and notice’s of seizure
 Collection of unpaid taxes and delinquent tax returns
 Create detailed itineraries to keep management updated on account progression
 Input information on Personal Daily Assistant (PDA) and reconcile information with in-office account data
• Heavy duty skip-tracing
• Facilitate quality problem solving skills
• Display continued ability to multitask in a fast-paced environment, while maintaining an emphasis on quality

Resume Text:

Let us help you find a job, submit your resume now.

Or visit our education page to learn about getting your degree online

.....Begin Resume Preview.....

of unpaid taxes and delinquent tax returns
 Create detailed itineraries to keep management updated on account progression
 Input information on Personal Daily Assistant (PDA) and reconcile information with in-office account data
• Heavy duty skip-tracing
• Facilitate quality problem solving skills
• Display continued ability to multitask in a fast-paced environment, while maintaining an emphasis on quality

12/2002 – 12/2004 AZ Department of Revenue Phoenix, AZ
Collector II
• Answering phone calls in a fast-paced inbound/outbound call center in a timely manner
• Assisted new employees with On-The-Job Training to help supervisors to improve productivity of employees
• Enhanced teamwork by answering questions and helping others
• Provided excellent customer service to taxpayer’s and fellow employees
• Heavy-duty skip tracing
• Generated state revenue by collecting unpaid taxes and delinquent tax returns through phone calls, letters, and enforcement procedures including, but not limited to:
 Levy on wages
 Levy on Property/Rights to Property
 MVD Stop Liens (preventing registration renewal)
 Referral to other departments for resolution
• Affected account resolution in an effective and timely manner
• Facilitated quality problem solving skills
• Granted Customer Service Award for July & November 2003, and May 2004
• Granted Certificate of Achievement and “Whatever it Takes” Awards for 2003 & 2004 (for phone calls answered and accounts closed throughout the year)
• Displayed continued ability to multitask in a fast-paced environment, while maintaining an emphasis on quality

12/2001 – 01/2002 Exxon – Mobil Mesa, AZ
QSR Lead
• Profit and loss management
• Customer Relationship Management
• Quality food service
• Managing employee development
• Monitored employee scheduling

07/2000 – 04/2001 Chase Cardmember Services Tempe, AZ
Fraud ACD Representative
• Answering phone calls in a fast-paced inbound call center in a timely manner
• Facilitating exceptional problem solving skills for credit card fraud victims
• Customer Relationship Management
• Provided excellent customer service
• Consecutive perfect grades on monthly phone monitors
• Displaying continued ability to multitask in a fast-paced environment, while maintaining an emphasis on quality

02/2000 – 05/2000 Joseph F. Anselmo, CPA, PA Phoenix, AZ
Administrative Assistant/Receptionist
• Provided support to associates in office orientation, filing procedures and computer applications
• Meeting Planning
• Consistently presented a professional image, both on the phone and in person, contributing to the company's positive reputation
• Document Creation
• Assisted CPA’s with general ledger bookkeeping
• Assisted CPA’s with accounts payable, account receivable
• Inventory Control

01/2000 – 12/2001 Various Temporary Agencies Phoenix Metro Area, AZ
Administrative Assistant/Receptionist
• Provided support to associates in office orientation, filing procedures and computer applications
• Managing a multi-line phone system
• Document Creation
• Provided excellent customer service

04/1998 – 07/1998 Arizona State Floor Covering Phoenix, AZ
Administrative Assistant/Receptionist
• Provided support to associates in office orientation, filing procedures and computer applications
• Invoicing
• Utilizing customer service skills for clients and employees
• Customer Relationship Management

EDUCATION

02/1998 Bostrom High School Phoenix, AZ
High School Diploma

N/A Glendale Community College Glendale, AZ
Some College Coursework Completed
30 credit hours towards an Associate’s Degree in Radio Broadcasting

N/A Rio Salado College Tempe, AZ
Some College Coursework Completed
6 credit hours towards a Certificate in Quality Customer Service

SKILLS

• Typing – 50 WPM
• 10-key – 7000 KSPH
• Extensive use of computer programs, including, but not limited to:
Microsoft Windows 3.1 – XP
Microsoft Office 1997 – 2002
Microsoft Works (DOS & Windows-based versions)
WordPerfect (DOS & Corel versions)
• Superior Customer Service
• Consistently patient with clients/customers and employees
• Excellent work ethic
• High Quality producer
• Extremely hard-working

REFERENCES

Collene Hartley Arizona Department of Revenue
Phone Number: (602) 542-5161

Joseph F. Anselmo Joseph F. Anselmo, CPA, PA
Phone Number: (602) 852-0514

Bill Cassidy Cassidy & Associates
Phone Number: (602) 230-2995

John Cameron Exxon – Mobil
Phone Number: (480) 924-4881