Front office clerk Resumes in Egypt: sarah

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Contact Candidate

Name:

sarah

Location:

Egypt

Experience:

1-3 yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Front office clerk

Personal Website:

Objective:

To acheive more aims nd goals of life and to chase my dreams by travelling all around the world.

Resume Text:

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Foreign Certificates: - FCE From Cambridge University.

- TOEFL Course from American Center.

- EGC Diploma.

Computer: Windows XP - word 2000 - Excel -
Internet Browsing

Hobbies: Traveling Abroad - Listen to Music

Awards: - Certificate of Appreciation for
outstanding Efforts 2005
From The Embassy of the United States of
America, Cairo.

- Thanking Letter for outstanding Efforts 2005
From the GM of Renaissance Alexandria Hotel.

- Thanking Letter for Achieving the Marriott Rewards
Enrollments 2005
From the GM of Renaissance Alexandria Hotel.

Training programs: - In MIBANK - Chillis, 2002
- - Excellent Service workshop - Jan 2005 - from
Marriott
- Customer Service Training - Jan 2005 - from Marriott
- House Rules, Grooming, SAVVY Service, Hospitality
Standard and Phone Etiquette - Jan 2005
From the Renaissance Alexandria Hotel.

- Human recourses, Sales & Marketing, House Keeping,
Loss Prevention, Delighted to Serve, Reservation
and Accounting Overview - Jan 2005
From the Renaissance Alexandria Hotel.

Skills: - Fidelio experience Version 6.20 (Hotels System).
- Excellent Team Player With Excellent
Communication Skills
& high Interpersonal Sensitivity.

- Ability to work under pressure in a dynamic environment.
- Effective negotiation and problem-solving Skills.

Experience:- January 2005 - Present Renaissance Alexandria Hotel
Alexandria - Egypt
Front Office Clerk?
Soft Opening for The Renaissance Alexandria Hotel 2005

Handle guest check-ins efficiently and in a professional manner,
having a thorough knowledge of the registration requirements.

Welcome arriving guests and be able to explain and promote the hotel
services. Handle guest checkouts efficiently and in a professional
manner, having a thorough knowledge of all checkout procedures
(including express checkout). Ensure accuracy of profile data on
computer.

Track arrivals and VIP list, including room pre-blocking.
Handle difficult situations, such as over-booking.

Handled guest reservations daily.

Conduct high balance report follow-up.

Responsible for daily telephone interaction.

Hold 15 minute daily briefing and training with employees.
Prepare requisition and purchase orders for department through
Fidelio software system once a week.

Handle all issues related to Marriott Rewards Program and Frequent
Flyer Program. Able to perform all Business Centre duties and cover
the business centre if needed.

Certificate copies and references are available upon request