Help Desk/ Customer Service Resumes in US-California-Long Beach: Diana

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Contact Candidate

Name:

Diana

Location:

US-California-Long Beach

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Help Desk/ Customer Service

Personal Website:

Objective:

Administrative Assistant, Help Desk /Customer Service or Data Entry Position.

Resume Text:

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br /> - Handle incoming customer calls
- Gather information about the customer\'s problem
- Use Knowledge Search to solve issues
- Create a ticket for all customer inquiries
- Review all open tickets on a regular basis and follow up
-Identify responsible group for problem resolution when necessary
- Document and communicate steps taken in troubleshooting process
- Close all tickets when problem resolved satisfactorily
- Provide customer with ticket information and ticket number
- Windows applications, MS Office ,Outlook , Excel , Word
- Perform troubleshooting and problem resolution

Centhron Property Management Administrative Assistant 3/03- 9/05

- Maintained a professional atmosphere for the front desk of the company.Answered phones, screened calls, took messages, routed calls when
appropriate.

- Established numerous office skills such as charting, filing, computer skills, copying, fax,etc.
- Responsible for data entry, filing, creating memos, distributing mail, ordering office supplies.
- Maintained appointment schedule by planning and scheduling meetings , conferences, teleconferences and travel.

House Hold Auto Customer Service Rep 2/01- 2/03

-Take nationwide inbound calls to recieve payments.
-Assist customers with questions they may have with their auto loan.
-Utilize predictive dialer and/or inbound phone system to contact customers regarding past due status on automobile loans.
- Resolved product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Law Office Of Lamese Gordan Administrative Assistant 4/99- 2/01
-General Office Duties (Filing, Faxing, Answer phones).
-High Volume Telephone Handling (Handled 7- line phone system and answered about 200 calls per day.)
Employee Scheduling (Via Excel & Word, Processed payroll for 50 employees, Customer Service rep.)
-meet and greet incoming traffic, help with shipping/Fed Ex and other general office tasks as assigned.