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Customer Service Representative Resume
Eileen
US
COO/SVP
Seeking a Senior Mgt position utilizing my extensive experience in multi unit operations to add value to the company
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2003-2005 Sports and Fitness Ventures, Inc. - Mamaroneck, NY
COO/ Senior V.P. Operations
Operations / Profit and Loss responsibility of 7 Health Clubs with revenue exceeding $11 million
Turned around company’s direction rebuilding revenue in the first 12 months by 32%, increasing noi by 62%
Process of budgets, forecasts, marketing collateral and business development strategies
Developed polices and procedures to improve in-house training programs for employee development
Managed marketing budgets, creative, and placement
New club development, and club expansion, presale office and special projects
Enhanced productivity and increased efficiency, electronic banking inclusive of eft and ccd controls
Trained team of diverse qualifications to meet business and financial objectives
Established goals and monitored performance to ensure success
2001-2002 Tutortime Learning Systems, Inc. - Boca Raton, FL
Regional Director
Operations and Profit and Loss responsibility of 32 sites with revenue exceeding $30 million, serving 2800+ consumers, employing 600+ staff members
Elevated standards of quality by establishing sales training programs, customer satisfaction programs and budgetary incentive programs as the correspond to Curriculum Development, Customer Call Centers and Platform Training Skills
Supervised State licensing regulations, handled state inquiries regarding specific locations and inquired, arbitration and violation hearings
Evaluated site locations and property leases. Implemented profit procedures and mandates for variable cost control.
1998-2001 Huntington Learning Corporation – Oradel, NJ
National Director of Operations
Operations and Profit and Loss responsibility of 71 sites with revenue exceeding $30 million
Design and strategic sales planning, new hire training and management discipline training
Platform trainer for new product development inclusive of franchise community corresponding to curriculum, innovative marketing programs, customer call center and “Train the Trainer”
Profit procedures and mandates for variable cost controls
Increased average site location revenue by 100% in year two
Recruited and developed a national sales operation team of 20 direct answers in 11 states
Strategic business planning and market analysis
Start-up operations of 42 new sites in 20 months
Member of Senior Advisory Board
1995-1998 Nutri/System, L.P. – Horsham, PA
Director of Corporate Operations
Daily Operations and Profit and Loss responsibility of 56 corporate sites with revenues exceeding $14 million
Strategic business planning for new product development including design and development of sales training and performance standards
Start-up and management of test market with Senior Management result reporting Market Analysis
Clinical experience with pharmaceuticals including DEA dispensing, physicians, EKG, and nutrition
New hire and continuing education training for Senior Management, Physicians and Center Personnel
Human Resource Responsibility
1988-1995 Senior Jenny Craig, Incorporated – Delmar, CA
Regional Supervisor
Daily operations and management of 15 franchise locations in 3 states
New hire sales trainer for business management and employee development
Profit and Loss responsibility for $7 million
Daily financial and inventory reconciliation responsibilities
Management, hiring and training of 100+ employees
Human Resource responsibility
EDUCATION
Business Management 1985-1988
Union County College, Cranford, NJ
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