Marketing Supervisor Resumes in US-Pennsylvania-Philadelphia: Amidia

Marketing Supervisor Resume

Contact Candidate

Name:

Amidia

Location:

US-Pennsylvania-Philadelphia

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Marketing Supervisor

Personal Website:

Objective:

To Obtain a Responsible Customer Service Position

Resume Text:

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aigns to increase attendance and sales. Review the status of calling
campaign statistics and provide results through marketing campaign summaries using Word, Excel, and Publisher.
Prepare and send broadcast faxes. Create and update advertising, using Microsoft Word and Publisher for the weekly Market Report mailed to 7,000 subscribers. Maintain flexibility and creativity to ensure marketing strategy would benefit the auction and its customers.
Motivate, train, and empower 15 direct report employees to meet and exceed performance expectations through daily. Analyze and resolve work issues while maintaining flexibility. Assist employees in resolving work problems through daily verbal and written communication and encouraging employee feedback. Evaluate employee performances, both quarterly and yearly in coordination with Marketing Manager and Human Resources. Recommend and initiate personnel actions such as promotions, transfers, and disciplinary measures. Consistently examine procedures and service quality to improve employee morale and department productivity.

Stained Glass Treasures
Shermansdale, PA 7/99 - present
Marketing/Visual Merchandising Coordinator ($14.00/hour)
Flexible part time position responsible for displaying store merchandise to increase walk in traffic and sales.
Assist retail customers in choosing custom colored stained glass shades, calculating payment, and choosing payment option. Create direct mail piece flyers and newspaper ads to attract new business.
Build and maintain a customer base by developing and implementing retail marketing strategy, including database retention. Review previous day's sales to maintain appropriate inventory levels.

Book of the Month Club
Mechanicsburg, PA 7/97 - 7/99
Customer Service Supervisor ($32,000/annual salary)
Working Supervisor position responsible for managing 30+ direct report employees in a book club
customer service center.
Create goodwill and provide exemplary customer service to book club members by delegating written customer correspondence to ensure prompt, accurate, and appropriate response via letter, email, and/or outbound telephone call. Review scheduling in anticipation of high call volumes. Assist the main call center with inbound call overflow by maintaining flexibility within a fast paced
environment.
Train and motivate employees to meet and exceed department productivity expectations per company standards. Ensure that appropriate training tools were accessible to employees to meet job description and requirements. Discussed performance level each month by reviewing three (3) pieces of corrrespondence sent by each employee during that month. Encouraged employee participation during this meeting. Assess skill level with positive feedback and provide additional training, as needed. Evaluate each employee's yearly performance in coordination with Director and Human Resources. Recommend and implement personnel actions such as promotions, transfers, and disciplinary action.

The Phoenix Group
Farmington Hills, MI 12/94 - 7/97
Team Leader/Regional Administrator for Reacquired Vehicle Department/Ford Motor Company ($36,000/annual salary)
Team Leader position working in conjunction with the Ford Motor Company Customer Service field division/New England Region. This marketing program applied to a Ford or Lincoln/Mercury new vehicle owner who sustained three (3) repairs for the same safety, cosmetic, or customer service concern within the vehicle's warranty. Upon determination of the vehicle's inability to be repaired, a Ford Motor Company Customer Service Manager approves the vehicle's replacement and notifies the Reacquired Vehicle department.
Receive and direct inbound regional customer service calls to five direct report employees who were assigned specific territories within the New England region which include eastern CT, MA, NH, VT, RI, ME, NY, NJ, and eastern PA. Provided daily supervision and training while successfully managing the New York territory comprised of New York and New Jersey. Administrative duties include reviewing the reacquired vehicle procedure with Ford and Lincon-Mercury franchised dealers and providing customer service support to these dealers when collecting necessary documentation before the vehicle could be returned to Ford Motor Company. Verified vehicle condition report, review notarized documents for accuracy, and receive additional payment collection, from retail customer, for vehicle option upgrade. Review and determine accurate financial reimbursement to franchise dealer for each replacement vehicle in this region. Adhere to Dispute Resolution Board decisions or legal judgements per state's lemon law guideline.
Responsible for training each assigned employee to respond professionally and courteously within a fast paced administrative call center environment. Continue training of administrative duties and encouraged employee feedback. Reviewed each employee's performance monthly and supplied additional training as needed. Evaluate each assigned employee's yearly performance in coordination with immediate Supervisor, Department Manager and Human Resources. Recommend and implement personnel actions such as promotions, transfers, and disciplinary action.

EDUCATION
B.A. English
Duquesne University
Pittsburgh, PA

TRAINING AND PROFICIENCY
- Leadership Fundamentals/Certificate of Completion
- Microsoft Excel I and II/Certificate of Completion
- Microsoft Power Point/Certificate of Completion
- Microsoft Publisher/Certificate of Completion
- Microsoft Outlook/Certificate of Completion
- Microsoft Word I and II/Certificate of Completion

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