Strategic Alliance Manager Resumes in US-California-Oakland/East Bay: Bonnie

Strategic Alliance Manager Resume

Contact Candidate

Name:

Bonnie

Location:

US-California-Oakland/East Bay

Experience:

5-10 yrs

Willing to Relocate:

Willing to Travel:

Yes

Most Recent Job Title:

Strategic Alliance Manager

Personal Website:

Objective:

A seasoned Operations Management Professional with 10 years of experience in the banking, technology and wireless industries. Acquired extensive experience in solution based and strategic project planning. Have developed and managed teams with cross-functional responsibilities. Exude strong, effective leadership skills in vendor management, employee management, and customer service. Strong advocate for encouraging team concepts, while fostering and championing company philosophies. Demonstrate excellent oral/written communications, and negotiation skills. Other skills include: excellent problem solving and analytical thinking, building organizations, implementation, and ability to mitigate and manage conflict.

Resume Text:

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ellent problem solving and analytical thinking, building organizations, implementation, and ability to mitigate and manage conflict.

PROFESSIONAL EXPERIENCE:
September 2004 – Present Wells Fargo Bank – San Francisco, CA Consumer Internet Channel – Strategic Alliance Manager
Responsibilities include:
• Responsible for managing and growing vendor relationships with MasterCard, CheckFree and Metavante as well as internal vendors
• Manage contract negotiations, including pricing and service level standards and penalties
• Monitor and report vendor performance levels, completing vendor evaluations, and conducting review meetings
• Manage escalated customer service issues with vendors, including invoking contractual SLAs and penalties
• Identify ways to improve supply chain performance (cost savings, quality improvements etc.) and identifying improvements in tools and processes to streamline and automate the supply/commodity management process
• Lead vendor management projects that cross one or more business lines
• Partner with assigned business groups to issue and evaluate RFPs, act as a focal point for moderate to high risk sourcing and vendor management activities
• Project manage various technical projects such as hardware and software upgrades, responsible for project budgeting and resource planning

November 2003 – August 2004 T-Mobile USA – Concord, CA Direct Sales – Regional Sales Support Supervisor, Western US
Responsibilities include:
• Remotely manage a team of 12 Sales Support Coordinators (SSCs), including budgetary expenses.
• Increase customer satisfaction for new and existing business customers through the administration of all activations for National. Account Managers, Field Account Managers, and Business Account Executives.
• Responsible for driving the Regional Sales Support Team to meet Sales Support Key Performance Indicators such as SSC Utilization, SSC Quality Performance, Activation Close Metrics, such as Number Portability, and Employee Attrition Percentages
• National SME for project managing special implementations related to enterprise customer specific ordering processes
• Manage regional relationships with various wireless vendors, i.e. – RIM, Motorola, Samsung, HP
• Participate in Master Corporate Services Agreement (MCSA) negotiation process with enterprise customers, working alongside Region Directors and Region Sales Managers
• Partner with internal and external supply chains to ensure customer orders are fulfilled per the terms of client specific contracts
• Act as a regional point of escalation for SSCs, Sales Teams, and Enterprise Clients

August 2002 – November 2003 T-Mobile USA – Concord, CA National and Strategic Accounts – National Account Coordinator
Responsibilities include:

• Assist sales team with client inquiries and process enterprise clients orders, including tracking orders through internal and external supply chains
• Responsible for communicating vital product and process information to the sales teams
• Manage sales reports relating to market and sales rep productivity
• Track entire negotiating process of Master Corporate Service Agreements (MCSA) through execution

April 2002 – August 2002 VoiceStream/T-Mobile USA – Concord, CA Human Resources/Recruiting – Recruiting Assistant
Responsibilities include:

• Assist in managing relationship with 3rd party vendors conducting background checks
• Update and maintain job postings/requisitions through ALEXUS – internal web based database tracking system
• Prepare and generate adhoc reports as necessary for HR, Recruiters, and hiring managers
• Act as an arm of T-Mobile’s Corporate Human Resources Department to ensure hiring managers are following company policies and procedures

March 2001 – December 2001 Cendant Mobility Corp. – Walnut Creek, CA Int’l Assignment Services – Int’l Assignment Consultant
Responsibilities include:
• Identify client business needs, and develop policies to enhance international hire policies and compensation programs for F500/1000 companies
• Establish and manage new relationships with international suppliers
• Compile, analyze and interpret data from multiple departments to ensure client data integrity
• Respond to RFPs and develop proposed international hire policies to present to clients

June 2000 – March 2001 Pro Touch-Up, Inc. – Martinez, CA Sales Operations – Operations Manager
Responsibilities include:

• Follow through with corporate sales leads for franchise growth
• Develop and maintain large customer base consisting of small to medium size companies and individuals
• Negotiate contracts and pricing with suppliers while building a supplier alliance relationship
• Provide financial reporting including monthly and quarterly forecasting

December 1999 – June 2000 eRugGallery.com – San Carlos, CA Operations – Project Manager
Responsibilities include:

• Develop and implement departmental policies, manuals, and procedures for customer service staff of 100
• Create/implement business resumption plan for all aspects of Online Customer Service Department
• Negotiate contract terms/conditions with vendors and pre IPO dot com start-ups
• Project manage opening 2 offsite digital imaging centers simultaneously (Los Angeles & New York)

June 1999 – December 1999 Rancho Santa Fe Technology – Alameda, CA Operations – Project Manager
Responsibilities include:

• Project manage computer/ATM related jobs consisting of MACs & Upgrades
• Develop RFP responses/bids for prospective clients including, pricing, structures and terms and conditions of contracts
• Manage outsourced field technicians to ensure customer satisfaction and project timelines are met
• SPOC for customer contacts for all project related issues, while actively reporting project status weekly via conference calls

February 1999 – June 1999 NetsWork Technical Svcs, Inc. – Fremont, CA Contracts Administration – Contracts/Billing Administrator
Responsibilities include:

• Manage client contracts for 3rd party servicing
• Develop and manage budgeting, forecasting, and contract databases utilizing Support Magic and Access
• Review all ATM Maintenance RFP responses/ bids and make recommendations
• Participate in weekly customer conference calls to review and resolve any open issues

August 1994 – February 1999 Wells Fargo Bank – San Francisco, CA Vendor Management – Senior Workflow Coordinator
Responsibilities include:

• Manage maintenance of 4500+ ATMs within 10 states while managing Maintenance Vendors, Install Vendors, and internal departments
• Assist in budgeting and forecasting for ATM Exterior Maintenance and 2nd Line ATM Maintenance
• Conduct monthly onsite vendor meetings & weekly vendor conference calls

EDUCATION:
• Los Medanos College – business management prerequisites (36 units completed)
• Clayton Valley High School – graduated - 4.0 GPA valedictorian, while working 4 jobs, and going to college concurrently

TECHNICAL SKILLS:
Project, Visio, PowerPoint, Excel, Word, Internet Explorer, Microsoft Outlook, and Exchange. PlanView, SAP Systems, Siebel CRM Applications, Samson Billing, WebEx Online Meeting Conferencing Systems, Doculink. RIM BlackBerry certified.

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